Departments › Office Assistance › Module I › Telephone Calls and Customer Care Relations

Telephone Calls and Customer Care Relations

Office Assistance · Level 4  ·  9 Chapters

Chapters

1
Maintain Office Etiquette
7 topics
No Notes Yet
2
Handle Telephone Calls
58 topics
No Notes Yet
3
Maintain Office Reception Area
5 topics
No Notes Yet
4
Maintain Call Register
23 topics
No Notes Yet
5
Handle Organization Visitors
12 topics
No Notes Yet
6
Maintain Communication Equipment
34 topics
No Notes Yet
7
Maintain Official Diary
9 topics
No Notes Yet
8
Handle Official Appointments
7 topics
No Notes Yet
9
Maintain Client Records
8 topics
No Notes Yet

Revise this unit

Exam-style questions Written to CDACC standard, with answers Test yourself Multiple-choice, one at a time Practise questions Quick recall — check you know the facts
3 more for this unit
Oral exam preparation What the assessor asks, and how to answer out loud Worked calculations Step-by-step maths with the common mistakes Quick cards Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator On site, what would you do? Workplace scenarios Real site situations — what would you do? Turn this into income Where this skill earns — what to charge, how to find clients