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Office Assistance
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Module I
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Telephone Calls and Customer Care Relations
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Ch 1: Maintain Office Etiquette
Office Assistance · Level 4
Telephone Calls and Customer Care Relations
Chapter 1: Maintain Office Etiquette
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1.1 Demonstrate professional
1.2 Manage time effectively
1.3 Exercise teamwork
1.4 Handle conflicts
1.5 Apply office technology
1.6 Update self-orientation
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Ch 2: Handle Telephone Calls →
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