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Office Assistance
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Module I
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Telephone Calls and Customer Care Relations
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Ch 8: Handle Official Appointments
Office Assistance · Level 4
Telephone Calls and Customer Care Relations
Chapter 8: Handle Official Appointments
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8.1 Identify official appointments
8.2 Record official appointments
8.3 Seek approval for
8.4 Confirm appointments
8.5 Book appointments
8.6 Send appointment reminders
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Ch 9: Maintain Client Records →
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