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Office Assistance
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Module I
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Telephone Calls and Customer Care Relations
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Ch 2: Handle Telephone Calls
Office Assistance · Level 4
Telephone Calls and Customer Care Relations
Chapter 2: Handle Telephone Calls
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2.1 Answering incoming calls
2.2 Incoming calls assessment
2.3 Making Outgoing calls
2.4 Recording telephone message
2.5 Call options actions
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