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Office Assistance
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Module I
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Telephone Calls and Customer Care Relations
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Ch 5: Handle Organization Visitors
Office Assistance · Level 4
Telephone Calls and Customer Care Relations
Chapter 5: Handle Organization Visitors
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5.1 Receive visitors
5.2 Identify and record visitors’
5.3 Attend to visitors’ needs
5.4 Receive visitors’ enquiries
5.5 Analyze visitors’ enquiries
5.6 Act on visitors’ enquiries
5.7 Provide entertainment resources
5.8 Maintain entertainment resources
5.9 Upgrade entertainment resources
5.10 Maintain reference materials
5.11 Record visitors’ feedback
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