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Work Ethics and Practices

Business Management · Level 6  ·  6 Chapters

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Chapters

1
Apply self- management skills
10 topics
No Notes Yet
2
Promote ethical work practices and values
4 topics
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3
Promote Teamwork
24 topics
No Notes Yet
4
Maintain professional and personal development
18 topics
No Notes Yet
5
Apply Problem- solving skills
11 topics
No Notes Yet
6
Promote Customer Care
11 topics
No Notes Yet
What Work Ethics and Practices covers: 38 main topics in 6 chapters

1. Apply self- management skills

  1. 1.1 Formulating personal vision, mission, and goals
  2. 1.2 self-esteem development
  3. 1.3 Emotional intelligence and Coping with Work Stress.
  4. 1.4 Assertiveness Development
  5. 1.5 Accountability and responsibility
  6. 1.6 Time management attendance and punctuality
  7. 1.7 Setting performance targets
  8. 1.8 Self-awareness
  9. 1.9 Motivation, initiative and proactivity
  10. 1.10 Monitor and evaluate performance target

2. Promote ethical work practices and values

  1. 2.1 Integrity
  2. 2.2 Organizational codes of conduct
  3. 2.3 Industry policies and procedures
  4. 2.4 Professionalism

3. Promote Teamwork

  1. 3.1 Teams
  2. 3.2 Determination of team roles and objectives.
  3. 3.3 Team activities
  4. 3.4 Team performance and evaluation
  5. 3.5 Conflicts and conflict resolution
  6. 3.6 Gender and diversity mainstreaming
  7. 3.7 Healthy workplace relationships
  8. 3.8 Adaptability and flexibility

4. Maintain professional and personal development

  1. 4.1 Personal growth and development
  2. 4.2 Training Resources
  3. 4.3 Licenses and certifications for professional growth and development
  4. 4.4 Recognition in career advancement
  5. 4.5 work life balance.
  6. 4.6 Dynamism and on-the-job learning

5. Apply Problem- solving skills

  1. 5.1 Creative, innovative
  2. 5.2 Independence and initiative in problem identification and solving
  3. 5.3 Problem-solving process
  4. 5.4 Methods of solving problems
  5. 5.5 Problem analysis and assumption testing.

6. Promote Customer Care

  1. 6.1 Identifying customer needs
  2. 6.2 Customer feedback methods
  3. 6.3 Resolving customer concerns
  4. 6.4 Customer outreach programs
  5. 6.5 Customer retention

Revise this unit

Exam-style questions Written to CDACC standard, with answers Test yourself Multiple-choice, one at a time Practise questions Quick recall — check you know the facts
3 more for this unit
Oral exam preparation What the assessor asks, and how to answer out loud Worked calculations Step-by-step maths with the common mistakes Quick cards Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator On site, what would you do? Workplace scenarios Real site situations — what would you do? Turn this into income Where this skill earns — what to charge, how to find clients

Other units in Module I