Departments › Business Management › Module I › Business Communication

Business Communication

Business Management · Level 6  ·  7 Chapters

Can I download Business Communication notes as a PDF?

Yes. The notes download as a PDF too: every chapter has a Download PDF button above its notes. Sign in and click it. Each download comes from your plan's monthly allowance or from credits. To read before you sign in, the first topic of every chapter opens to anyone, and a Profplanet plan opens the remaining topics.

Chapters

1
Administer Communication channels
9 topics
No Notes Yet
2
Implement types of communication
14 topics
No Notes Yet
3
Implement service charter
4 topics
No Notes Yet
4
Safeguarding confidentiality of information
6 topics
No Notes Yet
5
Coordinate communication on social media platforms
14 topics
No Notes Yet
6
Prepare work place meetings
7 topics
No Notes Yet
7
Prepare workplace report
12 topics
No Notes Yet
What Business Communication covers: 39 main topics in 7 chapters

1. Administer Communication channels

  1. 1.1 Communication process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies
  9. 1.9 Record keeping

2. Implement types of communication

  1. 2.1 Written Communication
  2. 2.2 Non- Verbal
  3. 2.3 Oral Communication

3. Implement service charter

  1. 3.1 Introduction to service charter
  2. 3.2 Importance of service charter
  3. 3.3 Correspondent respondenses
  4. 3.4 Retrieval of records.

4. Safeguarding confidentiality of information

  1. 4.1 Introduction to information confidentiality
  2. 4.2 Physical securing of records and correspondences
  3. 4.3 Monitoring of records and correspondences
  4. 4.4 Methods of securing information
  5. 4.5 Sensatization of employees in safeguarding communication confidentiality
  6. 4.6 Tracing of records and correspondences

5. Coordinate communication on social media platforms

  1. 5.1 social media requirements.
  2. 5.2 social media policies and procedures
  3. 5.3 Social media platforms.
  4. 5.4 Social media content sourcing
  5. 5.5 Customer Interaction on Social Media
  6. 5.6 Updating social media accounts.
  7. 5.7 Adherance to legal and ethical practices
  8. 5.8 social media monitoring tools.
  9. 5.9 Social media engagement report implementation

6. Prepare work place meetings

  1. 6.1 Introduction to minute taking
  2. 6.2 Types of meetings
  3. 6.3 Structure of meetings

7. Prepare workplace report

  1. 7.1 Introduction to report writing
  2. 7.2 Importance of reports
  3. 7.3 Forms and types of reports
  4. 7.4 Reports formats
  5. 7.5 Reports preparation

Revise this unit

Exam-style questions Written to CDACC standard, with answers Test yourself Multiple-choice, one at a time Practise questions Quick recall — check you know the facts
3 more for this unit
Oral exam preparation What the assessor asks, and how to answer out loud Worked calculations Step-by-step maths with the common mistakes Quick cards Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator On site, what would you do? Workplace scenarios Real site situations — what would you do? Turn this into income Where this skill earns — what to charge, how to find clients

Other units in Module I