Departments › Baking Technology › Module IV › Communication Skills

Communication Skills

Baking Technology · Level 6  ·  5 Chapters

Compiled by: Joan Cherono

Can I download Communication Skills notes as a PDF?

Yes. The notes download as a PDF too: every chapter has a Download PDF button above its notes. Sign in and click it. Each download comes from your plan's monthly allowance or from credits. To read before you sign in, the first topic of every chapter opens to anyone, and a Profplanet plan opens the remaining topics.

▣

What Communication Skills covers

Communication Skills gives Baking Technology Level 6 learners a way to pass information accurately between kitchen, counter and office. It begins with communication channels: the process, principles, modes, factors in choosing a channel, barriers, flow or patterns of communication, sources of information and organisational policies. Written communication covers types, elements and organisation requirements, and non-verbal skills cover gestures, posture and the dressing code. Oral communication deals with pathways, questioning, etiquette and active listening. Group discussion closes the unit with rapport, resolving issues, action plans, group organisation techniques, turn-taking and conflict resolution.

■

Careers after Communication Skills

Communication Skills prepares you to relay information correctly in a bakery business, in speech, in writing and in a group.

  • Bakery quality and production offices in Ruiru - you write reports and notices that meet organisation requirements and pick suitable communication channels.
  • Shift briefings in Lodwar - you use effective questioning, active listening and workplace etiquette to pass on shift instructions.
  • Catering and hospitality service in Athi River - you use workplace dressing code, gestures and posture to give customers a clear, respectful impression.
  • Team meetings in Limuru - you facilitate group discussions, agree action plans and apply turn-taking and conflict resolution techniques.
  • Customer-facing bakery enterprises in Nyahururu - you apply communication principles and overcome barriers when explaining products and prices.
  • Bakery order desks in Webuye - you recognise communication barriers and use sources of information to take and confirm customer orders.

All of these roles depend on the same set of oral, written, non-verbal and group skills.

Chapters

1
Apply communication channels
8 topics
Open chapter →
2
Apply written communication skills
3 topics
Open chapter →
3
Apply non-verbal skills
3 topics
Open chapter →
4
Apply oral communication skills
4 topics
Open chapter →
5
Apply group discussion skills
7 topics
Open chapter →
What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module IV