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Communication Skills

Baking Technology · Level 5  ·  5 Chapters

Compiled by: Samuel Kirui

Can I download Communication Skills notes as a PDF?

Yes. The notes download as a PDF too: every chapter has a Download PDF button above its notes. Sign in and click it. Each download comes from your plan's monthly allowance or from credits. To read before you sign in, the first topic of every chapter opens to anyone, and a Profplanet plan opens the remaining topics.

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What Communication Skills covers

Work through communication channels, written skills, non-verbal skills, oral skills and group discussion in Communication Skills for Baking Technology Level 5. Learners study the communication process, principles of effective communication, channels, barriers and flow of communication, then types and elements of written communication and organisation requirements for writing. They apply body language, posture and the workplace dressing code, then oral pathways, effective questioning, workplace etiquette and active listening. The last outcome covers rapport, resolving issues, action plans, group organisation, turn-taking, conflict resolution and teamwork.

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Careers after Communication Skills

Communication Skills prepares you to give clear instructions, write what a workplace needs and talk with customers and colleagues in a bakery setting.

  • Bakery production floors in Thika - you choose the right channel to pass orders and instructions and use oral pathways and active listening.
  • Bakery front counters in Nanyuki - you use body language, posture and the workplace dressing code and ask effective questions to understand an order.
  • Hotel and restaurant kitchens in Voi - you write messages and records that follow organisation requirements for written communication.
  • Group work in bakery workplaces in Busia - you run group discussions, set action plans, take turns fairly and resolve conflict.
  • Your own bakery stall in Garissa - you build rapport with customers and suppliers and communicate your offer clearly.

Every bullet above rests on the same skills: clear channels, written clarity, non-verbal awareness and oral confidence.

Chapters

1
Apply communication channels
8 topics
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2
Apply written communication skills
3 topics
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3
Apply non-verbal skills
3 topics
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4
Apply oral communication skills
4 topics
Open chapter →
5
Apply group discussion skills
7 topics
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What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module IV