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Work Ethics And Practices

Baking Technology · Level 5  ·  6 Chapters

Compiled by: Elizabeth Ngugi

Can I download Work Ethics And Practices notes as a PDF?

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What Work Ethics And Practices covers

Self-management comes first in Work Ethics And Practices, a Baking Technology Level 5 unit that then builds ethics, teamwork, growth, problem solving and customer care. Learners cover self-awareness, personal vision and goals, healthy lifestyle, emotional intelligence, work stress, assertiveness, self-esteem, time management and performance targets. They then study integrity, core values, professionalism and codes of conduct; types of teams, team building, conflict resolution, diversity and mentoring; professional development and training needs; causes of problems, decision making and creative thinking; and identifying customer needs, feedback, resolving concerns and retention.

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Careers after Work Ethics And Practices

Work Ethics And Practices prepares you to be a reliable member of a bakery team, someone who arrives on time, keeps to the code of conduct and deals calmly with problems and customers.

  • Bakery production teams in Eldoret - you manage your time and stress, meet performance targets and keep to the organisation's policies and procedures.
  • Hotel kitchen brigades in Malindi - you work with colleagues of different backgrounds, resolve conflicts and take part in team performance reviews.
  • Bakery shops in Kericho - you identify customer needs, handle feedback and concerns, and work on keeping regular customers.
  • Training roles in bakery workplaces in Nyeri - you use coaching and mentoring skills to guide newer staff and assess training needs.
  • Your own small bakery in Kitale - you set a personal vision and goals, make decisions, solve problems and show integrity in daily dealings.

Each role uses the same foundation: self-management, ethical practice and teamwork.

Chapters

1
Apply self-management skills
12 topics
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2
Promote Ethical Practices and Values
6 topics
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3
Promote Teamwork
13 topics
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4
Maintain professional and personal development
10 topics
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5
Apply Problem-solving skills
5 topics
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6
Promote Customer care
6 topics
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What Work Ethics And Practices covers: 50 main topics in 6 chapters

1. Apply self-management skills

  1. 1.1 Self-awareness
  2. 1.2 Formulating personal vision, mission, and goals
  3. 1.3 Healthy lifestyle practices
  4. 1.4 Strategies for overcoming work challenges
  5. 1.5 Emotional intelligence
  6. 1.6 Coping with Work Stress
  7. 1.7 Assertiveness versus aggressiveness and passiveness
  8. 1.8 Developing and maintaining high self-esteem
  9. 1.9 Developing and maintaining positive self-image
  10. 1.10 Time management
  11. 1.11 Setting performance targets
  12. 1.12 Monitoring and evaluating performance targets

2. Promote Ethical Practices and Values

  1. 2.1 Integrity
  2. 2.2 Core Values, ethics and beliefs
  3. 2.3 Patriotism
  4. 2.4 Professionalism
  5. 2.5 Organizational codes of conduct
  6. 2.6 Industry policies and procedures

3. Promote Teamwork

  1. 3.1 Types of teams
  2. 3.2 Team building
  3. 3.3 Individual responsibilities in a team
  4. 3.4 Benefits of teamwork
  5. 3.5 Qualities of a team player Leading a team
  6. 3.6 Team performance and evaluation
  7. 3.7 Conflicts and conflict resolution
  8. 3.8 Gender and diversity mainstreaming
  9. 3.9 Developing Healthy workplace relationships
  10. 3.10 Adaptability and flexibility
  11. 3.11 Coaching and mentoring skills

4. Maintain professional and personal development

  1. 4.1 Personal vs professional development and growth
  2. 4.2 Avenues for professional growth
  3. 4.3 Recognizing career advancement
  4. 4.4 Training and career opportunities
  5. 4.5 Assessing training needs
  6. 4.6 Mobilizing training resources
  7. 4.7 Licenses and certifications for professional growth and development
  8. 4.8 Pursuing personal and organizational goals
  9. 4.9 Managing work priorities and commitments
  10. 4.10 Dynamism and on-the-job learning

5. Apply Problem-solving skills

  1. 5.1 Causes of problems
  2. 5.2 Methods of solving problems
  3. 5.3 Problem-solving process
  4. 5.4 Decision making
  5. 5.5 Creative thinking and critical thinking process in development of innovative and practical solutions

6. Promote Customer care

  1. 6.1 Identifying customer needs
  2. 6.2 Qualities of good customer service
  3. 6.3 Customer feedback methods
  4. 6.4 Resolving customer concerns
  5. 6.5 Customer outreach programs
  6. 6.6 Customer retention

Revise this unit

Exam-style questions 84 Written to CDACC standard, with answers Test yourself 238 Multiple-choice, one at a time Practise questions 118 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 57 What the assessor asks, and how to answer out loud Worked calculations 20 Step-by-step maths with the common mistakes Quick cards 1,188 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 6 On site, what would you do? Workplace scenarios 61 Real site situations — what would you do? Turn this into income 24 Where this skill earns — what to charge, how to find clients

Other units in Module IV