Departments › Community Health › Module II › Communication Skills

Communication Skills

Community Health · Level 6  ·  5 Chapters

Compiled by: Charles Wanjohi

Can I download Communication Skills notes as a PDF?

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What Communication Skills covers

At Level 6 of Community Health, Communication Skills deals with how health information moves between people. Outcome one covers the process, channels, barriers and organizational policies, and outcome two covers written communication and the guidelines for it. Non-verbal skills take in gestures, posture and what to wear. Spoken communication adds pathways, questioning, etiquette and listening, and group discussion covers rapport, action plans, turn-taking, conflict resolution and team-work.

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Careers after Communication Skills

This unit covers communication channels, written communication, non-verbal and oral skills, and group discussion as used in community health work.

  • Community health unit meetings in Siaya - choose the channel for a message and recognise the barriers to understanding it.
  • Facility notice boards and records desks in Bomet - write messages in the form the organisation requires.
  • Home visits by community health promoters in Kitui - use gestures, posture and the workplace dress code to put a household at ease.
  • Clinic counselling rooms in Isiolo - ask questions, listen actively and follow workplace etiquette.
  • Health team planning sessions in Lamu - establish rapport within the group, record agreed action plans and share turns to speak.
  • Community health committees in Kakamega - write short reports, listen to members and settle disagreements through agreed conflict resolution techniques.

Keep a copy of a short notice you drafted, and be ready to say how your group reached agreement in a discussion.

Chapters

1
Apply communication channels
8 topics
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2
Apply written communication skills
3 topics
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3
Apply non-verbal skills
3 topics
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4
Apply oral communication skills
4 topics
Open chapter →
5
Apply group discussion skills
7 topics
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What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module II