Front Office Operations

Catering and Accommodation Operations · Level 5 · 4 Chapters

Compiled by: Grace Muriuki

Can I download Front Office Operations notes as a PDF?

Yes. The notes download as a PDF too: every chapter has a Download PDF button above its notes. Sign in and click it. Each download comes from your plan's monthly allowance or from credits. To read before you sign in, the first topic of every chapter opens to anyone, and a Profplanet plan opens the remaining topics.

▣

What Front Office Operations covers

Front Office Operations in Catering and Accommodation Operations Level 5 takes a guest from reservation to check-out at a hotel front desk. You begin by receiving reservation requests, matching room types to guest preferences, recording special requests and confirming bookings. Check-in follows: registering guests, opening accounts, allocating rooms from the reservation records, briefing guests on amenities and issuing keys or cards. During the stay you handle guest communication and guest services and keep guest accounts up to date. Check-out covers presenting and settling the bill, night auditing, recording guest feedback and updating the guest history record.

■

Careers after Front Office Operations

This unit prepares you for desk roles in accommodation businesses, from the first booking enquiry to the settled bill and the guest history record.

Hotel front desks - receive reservations, register guests, allocate rooms and issue keys or cards in a Nairobi hotel, working as a receptionist on a salary.
Safari lodge reception - brief arriving guests on amenities and facilities, and manage guest requests and communication at a lodge near Narok.
Night audit desks - carry out night auditing and update guest accounts at a Mombasa beach hotel.
Guest relations desks - record guest feedback and handle guest services politely at a Kisumu hotel, passing what you record to supervisors.
Reservations offices - confirm bookings and record special requests for a conference hotel in Nakuru.
A guesthouse you run yourself - handle bookings, registration and bills for your own small guesthouse in Nyeri, earning from room sales.

Each of these places runs on the reservation, the guest account and the guest history record.