Food And Beverage Service (Waiter) · Level 4 · 3 Chapters
Compiled by: Lucy Macharia
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Food And Beverage Service Techniques, a unit of Food And Beverage Service (Waiter) Level 4, centres on specialized service, breakfast and afternoon tea. The first outcome builds technical skills: the equipment and materials used in service, how to clean and polish them, carrying trays, plates, glasses and a silver salver, holding service spoons and forks, stocking the sideboard and table setting. Specialized service then adds conservation of resources, taking orders, equipment and preparation, billing and handling payments, guest feedback and post-service tasks. The last outcome covers receiving and seating guests, presenting menus, serving and clearing at breakfast and afternoon tea.
Hotels and cafes in Kenya sell breakfast and afternoon tea every day, so careful handling of trays, plates and glasses is work you will use daily.
Guest feedback and post-service tasks close every one of these services, so the habit of finishing properly is part of the job, whether you serve in a hotel or in your own premises.