Organizational Behaviour

Human Resource Management · Level 6  ·  9 Chapters

Compiled by: Mary Jemutai

▣ What this unit covers

In this unit, you will be able to understand and apply key concepts of organizational behaviour to create a positive and productive workplace. You will learn how to motivate and lead teams effectively, manage conflicts with confidence, and embrace workplace diversity—all while following your organization's policies and procedures. By mastering these skills, you'll be ready to contribute to a harmonious and successful work environment in your trade.

■ Where this takes you

Understanding how people think, feel and act at work isn’t just theory - it’s the engine that keeps Kenyan businesses, hospitals, NGOs and start-ups running smoothly. Mastering these skills opens doors to roles where you shape cultures, lift motivation and guide teams through change, all while building a rewarding career.

  • Human resources department in a medium-size manufacturing firm in Nakuru - you analyse employee behaviour against company procedures, use the HR manual to diagnose issues and propose improvements, earning a salary as an HR officer or consultant.
  • People-development unit in a county referral hospital in Kisumu - you apply motivation theories to design staff incentive schemes that help retain nurses and doctors, receiving remuneration through a permanent civil service posting or a contract role.
  • Leadership development program facilitator for a tourism resort on the Kenyan coast - you teach and model different leadership styles, assess managers against the resort’s policies, and earn fees as a trainer or as part of the resort’s internal training team.
  • Conflict-resolution officer in a large retail chain with outlets in Nairobi and Mombasa - you use the organisation’s conflict-management procedures to mediate disputes between floor staff and supervisors, receiving a salary or per-case consultancy payment.
  • Diversity and inclusion advisor for a multinational agribusiness operating farms in Kiambu - you review the HR manual to ensure hiring practices respect gender, age and cultural diversity, and you can be employed full-time or work as an independent consultant charging project fees.
  • Organizational culture analyst for a public-sector ministry in Nairobi - you map the existing culture, recommend methods to sustain a performance-driven culture, and earn a civil service grade or a consultancy contract.
  • Change-management specialist for a start-up tech hub in Nairobi’s iHub area - you design and implement change-implementation plans that follow the start-up’s policies, earning income as a change-lead or freelance change agent.
  • HR policy writer for a non-governmental organization operating community projects in Eldoret - you draft and update the HR manual, embed motivation and leadership sections, and are paid either as a salaried staff member or on a grant-funded contract.
  • Training coordinator in a construction firm in Kiambu County - you organise workshops on leadership, motivation and conflict resolution for site supervisors, receiving a salary and possible performance bonuses.
  • Consultant for small-scale enterprises in rural markets such as agro-processing units in Busia - you help owners apply organisational-behaviour concepts to improve teamwork and productivity, charging hourly or project rates.

Keep building these capabilities and you’ll become the go-to person who turns workplace challenges into growth opportunities, wherever your career path leads.

Chapters

1 past paper for this unit →

Revise this unit

3 more for this unit

Beyond the syllabus