Organizational Behaviour

Human Resource Management · Level 6  ·  9 Chapters

Compiled by: Mary Jemutai

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What Organizational Behaviour covers

In this unit, you will be able to understand and apply key concepts of organizational behaviour to create a positive and productive workplace. You will learn how to motivate and lead teams effectively, manage conflicts with confidence, and embrace workplace diversity—all while following your organization's policies and procedures. By mastering these skills, you'll be ready to contribute to a harmonious and successful work environment in your trade.

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Careers after Organizational Behaviour

Understanding how people think, feel and act at work isn’t just theory - it’s the engine that keeps Kenyan businesses, hospitals, NGOs and start-ups running smoothly. Mastering these skills opens doors to roles where you shape cultures, lift motivation and guide teams through change, all while building a rewarding career.

  • Human resources department in a medium-size manufacturing firm in Nakuru - you analyse employee behaviour against company procedures, use the HR manual to diagnose issues and propose improvements, earning a salary as an HR officer or consultant.
  • People-development unit in a county referral hospital in Kisumu - you apply motivation theories to design staff incentive schemes that help retain nurses and doctors, receiving remuneration through a permanent civil service posting or a contract role.
  • Leadership development program facilitator for a tourism resort on the Kenyan coast - you teach and model different leadership styles, assess managers against the resort’s policies, and earn fees as a trainer or as part of the resort’s internal training team.
  • Conflict-resolution officer in a large retail chain with outlets in Nairobi and Mombasa - you use the organisation’s conflict-management procedures to mediate disputes between floor staff and supervisors, receiving a salary or per-case consultancy payment.
  • Diversity and inclusion advisor for a multinational agribusiness operating farms in Kiambu - you review the HR manual to ensure hiring practices respect gender, age and cultural diversity, and you can be employed full-time or work as an independent consultant charging project fees.
  • Organizational culture analyst for a public-sector ministry in Nairobi - you map the existing culture, recommend methods to sustain a performance-driven culture, and earn a civil service grade or a consultancy contract.
  • Change-management specialist for a start-up tech hub in Nairobi’s iHub area - you design and implement change-implementation plans that follow the start-up’s policies, earning income as a change-lead or freelance change agent.
  • HR policy writer for a non-governmental organization operating community projects in Eldoret - you draft and update the HR manual, embed motivation and leadership sections, and are paid either as a salaried staff member or on a grant-funded contract.
  • Training coordinator in a construction firm in Kiambu County - you organise workshops on leadership, motivation and conflict resolution for site supervisors, receiving a salary and possible performance bonuses.
  • Consultant for small-scale enterprises in rural markets such as agro-processing units in Busia - you help owners apply organisational-behaviour concepts to improve teamwork and productivity, charging hourly or project rates.

Keep building these capabilities and you’ll become the go-to person who turns workplace challenges into growth opportunities, wherever your career path leads.

Chapters

1 past paper for this unit →

What Organizational Behaviour covers: 48 main topics in 9 chapters

1. Analyse Individual and Group Behaviour

  1. 1.1 Importance of organization behavior
  2. 1.2 Theories of organization behavior
  3. 1.3 Application of organization theories
  4. 1.4 Limitation of organization theories

2. Evaluate Different Motivational Theories and Motivational Strategies

  1. 2.1 Motivation theories
  2. 2.2 Types of motivation
  3. 2.3 Process of motivation
  4. 2.4 Motivational strategies
  5. 2.5 Characteristics/Nature of motivation

3. Evaluate Various Leadership Styles

  1. 3.1 Types of leadership styles
  2. 3.2 Characteristics of leadership
  3. 3.3 Leadership skills
  4. 3.4 Contemporary issues in Leadership
  5. 3.5 Theories of Leadership

4. Manage Conflict and Negotiations at Work Place

  1. 4.1 Conflict and negotiations
  2. 4.2 Causes of conflict
  3. 4.3 Conflict management methods Work Place
  4. 4.4 Negotiations strategies
  5. 4.5 Conflict resolution procedure

5. Manage Organization Change and Culture

  1. 5.1 Characteristics of organization culture
  2. 5.2 Types of organization culture
  3. 5.3 Methods of creating and sustaining organization culture
  4. 5.4 Liabilities of organization culture
  5. 5.5 Change management strategies
  6. 5.6 Resistance to change
  7. 5.7 The change process

6. Manage Groups and Teams at the Work Place

  1. 6.1 Group dynamics
  2. 6.2 Stages of group and team formation
  3. 6.3 Effective teams
  4. 6.4 Ways of managing groups and teams
  5. 6.5 Barriers to effective groups and teams
  6. 6.6 Diversity at the work place
  7. 6.7 Meaning of groups and teams
  8. 6.8 Importance of groups and teams

7. Manage Perceptions, Personalities and Emotions in the Work Place

  1. 7.1 Types of personalities
  2. 7.2 Effect of perceptions, personalities and emotions
  3. 7.3 Factors affecting perceptions, personalities and emotions
  4. 7.4 Management of perceptions, personalities and emotions
  5. 7.5 Personalities and emotions to performance

8. Manage Values and Attitudes in the Work Place

  1. 8.1 Identification of values and attitudes
  2. 8.2 Effects of values and attitudes in the work place
  3. 8.3 Contemporary/emerging attitude issues in work place
  4. 8.4 Importance of values and attitudes

9. Manage Work Place Stress

  1. 9.1 Causes of stress
  2. 9.2 Types of stress
  3. 9.3 Negative and positive impact of stress
  4. 9.4 Ways of managing stress in the work place
  5. 9.5 Effects of stress at work place

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Beyond the syllabus

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