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Work Ethics And Practices

Human Resource Management · Level 5  ·  6 Chapters

Compiled by: Ann Chebet

Can I download Work Ethics And Practices notes as a PDF?

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What Work Ethics And Practices covers

Work Ethics And Practices in Human Resource Management Level 5 develops the self-management, ethics, teamwork and customer care habits an HR office depends on. Self-management covers personal vision, mission and goals, self-esteem, emotional intelligence and coping with work stress, assertiveness, accountability, time management, performance targets, self-awareness and motivation. Ethical practice covers integrity, organizational codes of conduct, industry policies and procedures, and professionalism. Teamwork covers team roles, activities, performance, conflict resolution, gender and diversity mainstreaming and adaptability. Professional development covers growth, training resources, licences, certifications and work-life balance. Problem solving and customer care close the unit with practical solutions, assumption testing, customer needs, feedback and retention.

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Careers after Work Ethics And Practices

HR offices handle other people's careers, pay and complaints, so conduct matters from the first day. This unit prepares you for the behaviour HR work demands across self-management, ethics, teams, growth, problem solving and customer care.

  • Human resource departments of county governments in Nakuru - follow organizational codes of conduct and industry policies and procedures when handling staff matters.
  • Recruitment and staffing agencies in Nairobi - identify customer needs, resolve concerns and keep client employers through good service.
  • Manufacturing plant HR offices in Thika - keep to time and attendance policies, set performance targets and work with production teams.
  • School administration offices in Kisumu - promote teamwork, resolve conflicts and apply gender and diversity mainstreaming among staff.
  • Human resource consultancies in Mombasa - test assumptions, follow the problem-solving process for client staffing problems and build a career through licences and certifications.

In every one of these settings, integrity and professionalism are part of the daily work.

Chapters

1
Apply self-management skills
10 topics
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2
Promote Ethical Practices and Values
4 topics
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3
Promote teamwork
24 topics
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4
Maintain professional and personal development
18 topics
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5
Apply problem-solving skills
11 topics
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6
Promote customer care
9 topics
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What Work Ethics And Practices covers: 38 main topics in 6 chapters

1. Apply self-management skills

  1. 1.1 Formulating personal vision, mission, and goals
  2. 1.2 Self-esteem development
  3. 1.3 Emotional intelligence and coping with work stress
  4. 1.4 Assertiveness development
  5. 1.5 Accountability and responsibility
  6. 1.6 Time management, attendance and punctuality
  7. 1.7 Setting performance targets
  8. 1.8 Self-awareness
  9. 1.9 Motivation, initiative and proactivity
  10. 1.10 Monitor and evaluate performance target

2. Promote Ethical Practices and Values

  1. 2.1 Integrity
  2. 2.2 Organizational codes of conduct
  3. 2.3 Industry policies and procedures
  4. 2.4 Professionalism

3. Promote teamwork

  1. 3.1 Teams
  2. 3.2 Determination of team roles and objectives
  3. 3.3 Team activities
  4. 3.4 Team performance and evaluation
  5. 3.5 Conflicts and conflict resolution
  6. 3.6 Gender and diversity mainstreaming
  7. 3.7 Healthy workplace relationships
  8. 3.8 Adaptability and flexibility

4. Maintain professional and personal development

  1. 4.1 Personal growth and development
  2. 4.2 Training Resources
  3. 4.3 Licenses and certifications for professional growth and development
  4. 4.4 Recognition in career advancement
  5. 4.5 Work-life balance
  6. 4.6 Dynamism and on-the-job learning

5. Apply problem-solving skills

  1. 5.1 Creative, innovative and practical solutions
  2. 5.2 Independence and initiative in problem identification and solving
  3. 5.3 Problem-solving process
  4. 5.4 Methods of solving problems
  5. 5.5 Problem analysis and assumption testing

6. Promote customer care

  1. 6.1 Identifying customer needs
  2. 6.2 Customer feedback methods
  3. 6.3 Resolving customer concerns
  4. 6.4 Customer outreach programs
  5. 6.5 Customer retention

Revise this unit

Exam-style questions 84 Written to CDACC standard, with answers Test yourself 234 Multiple-choice, one at a time Practise questions 160 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 55 What the assessor asks, and how to answer out loud Worked calculations 28 Step-by-step maths with the common mistakes Quick cards 1,178 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 6 On site, what would you do? Workplace scenarios 100 Real site situations — what would you do? Turn this into income 60 Where this skill earns — what to charge, how to find clients

Other units in Module I