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Work Ethics And Practices

Automotive Engineering Technology · Level 6  ·  6 Chapters

Compiled by: Ann Chebet

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What Work Ethics And Practices covers

Work Ethics and Practices in Automotive Engineering Technology Level 6 pairs workshop ethics with the personal skills behind them. Self-management covers personal vision, mission and goals, healthy lifestyle practices, coping with work stress, self-esteem, time management and monitoring performance targets. Ethical practices cover integrity, core values, patriotism, professionalism and industry policies. Teamwork includes team performance evaluation, conflicts, diversity and healthy workplace relationships. Professional development deals with avenues for growth, assessing training needs and licences. Problem solving covers causes of problems and the problem-solving process, and customer care covers feedback methods, outreach programmes and customer retention.

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Careers after Work Ethics And Practices

Vehicle workshops value technicians who are honest, punctual and good with people, and this unit develops exactly those qualities. It covers self-management, ethics, teamwork, professional growth, problem solving and customer care.

  • Technician posts at vehicle workshops in Nyahururu - you manage your time, monitor your performance targets and cope with work stress while keeping to integrity and professionalism on every job.
  • Team supervision at haulage workshops in Kericho - you build teams, evaluate their performance and handle gender and diversity issues fairly.
  • Customer outreach roles at service centres in Kitui - you run customer feedback and outreach programmes that bring clients back for scheduled servicing.
  • Technical trainer positions at vocational colleges in Nyeri - you coach and mentor learners, and you help them plan licences and certifications for growth.
  • Independent garage ownership in Kakamega - you use problem-solving steps and decision making to run the business and stay accountable to customers.

The skills of the six outcomes carry between employment and self-employment.

Chapters

1
Apply self-management skills
12 topics
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2
Promote Ethical Practices and Values
6 topics
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3
Promote Teamwork
13 topics
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4
Maintain professional and personal development
10 topics
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5
Apply Problem-solving skills
5 topics
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6
Promote Customer care
6 topics
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What Work Ethics And Practices covers: 50 main topics in 6 chapters

1. Apply self-management skills

  1. 1.1 Self-awareness
  2. 1.2 Formulating personal vision, mission, and goals
  3. 1.3 Healthy lifestyle practices
  4. 1.4 Strategies for overcoming work challenges
  5. 1.5 Emotional intelligence
  6. 1.6 Coping with Work Stress
  7. 1.7 Assertiveness versus aggressiveness and passiveness
  8. 1.8 Developing and maintaining high self-esteem
  9. 1.9 Developing and maintaining positive self-image
  10. 1.10 Time management
  11. 1.11 Setting performance targets
  12. 1.12 Monitoring and evaluating performance targets

2. Promote Ethical Practices and Values

  1. 2.1 Integrity
  2. 2.2 Core Values, ethics and beliefs
  3. 2.3 Patriotism
  4. 2.4 Professionalism
  5. 2.5 Organizational codes of conduct
  6. 2.6 Industry policies and procedures

3. Promote Teamwork

  1. 3.1 Types of teams
  2. 3.2 Team building
  3. 3.3 Individual responsibilities in a team
  4. 3.4 Benefits of teamwork
  5. 3.5 Qualities of a team player Leading a team
  6. 3.6 Team performance and evaluation
  7. 3.7 Conflicts and conflict resolution
  8. 3.8 Gender and diversity mainstreaming
  9. 3.9 Developing Healthy workplace relationships
  10. 3.10 Adaptability and flexibility
  11. 3.11 Coaching and mentoring skills

4. Maintain professional and personal development

  1. 4.1 Personal vs professional development and growth
  2. 4.2 Avenues for professional growth
  3. 4.3 Recognizing career advancement
  4. 4.4 Training and career opportunities
  5. 4.5 Assessing training needs
  6. 4.6 Mobilizing training resources
  7. 4.7 Licenses and certifications for professional growth and development
  8. 4.8 Pursuing personal and organizational goals
  9. 4.9 Managing work priorities and commitments
  10. 4.10 Dynamism and on-the-job learning

5. Apply Problem-solving skills

  1. 5.1 Causes of problems
  2. 5.2 Methods of solving problems
  3. 5.3 Problem-solving process
  4. 5.4 Decision making
  5. 5.5 Creative thinking and critical thinking process in development of innovative and practical solutions

6. Promote Customer care

  1. 6.1 Identifying customer needs
  2. 6.2 Qualities of good customer service
  3. 6.3 Customer feedback methods
  4. 6.4 Resolving customer concerns
  5. 6.5 Customer outreach programs
  6. 6.6 Customer retention

Revise this unit

Exam-style questions 84 Written to CDACC standard, with answers Test yourself 238 Multiple-choice, one at a time Practise questions 118 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 57 What the assessor asks, and how to answer out loud Worked calculations 20 Step-by-step maths with the common mistakes Quick cards 1,188 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 6 On site, what would you do? Workplace scenarios 61 Real site situations — what would you do? Turn this into income 24 Where this skill earns — what to charge, how to find clients

Other units in Module III