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Communication Skills

Automotive Engineering Technology · Level 6  ·  5 Chapters

Compiled by: Martin Karanja

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What Communication Skills covers

Communication Skills in Automotive Engineering Technology Level 6 has five parts: channels, writing, non-verbal, oral and group skills. Channels come first, covering the communication process, principles, barriers, flow of information, sources of information and organisational policies. Written communication then deals with types, elements and organisational requirements. Non-verbal skills include body language, body posture and the dressing code, while oral communication adds oral pathways, questioning techniques, workplace etiquette and active listening. Group discussion closes the unit with rapport, action plans, turn-taking, conflict resolution and team-work, useful when a team must agree on how to repair a vehicle.

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Careers after Communication Skills

A technician who explains a fault well, writes a clear job card and works smoothly with a team stands out in any vehicle workshop. Communication Skills gives you the habits for that across channels, writing, speaking, body language and group work.

  • Customer care desks at vehicle assembly and distribution yards in Eldoret - you answer customer questions in person and on the phone, using questioning and active listening to get the full story of a problem.
  • Workshop team leadership at bus fleets in Kisumu - you organise groups, give each person a turn to speak and resolve conflicts so repair work continues.
  • Technical offices at county vehicle workshops in Nyeri - you draft reports and memos that follow the organisation's written communication requirements.
  • Workshop supervisor roles at vehicle repair shops in Machakos - you use body language, posture and oral communication to direct technicians on the workshop floor.
  • Mobile mechanic work in Kakamega - you travel to stranded vehicles, explain the repair to the owner in plain words and agree the next step before you start.

Channels, written, non-verbal, oral and group skills each find a use in these roles.

Chapters

1
Apply communication channels
8 topics
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2
Apply written communication skills
3 topics
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3
Apply non-verbal skills
3 topics
Open chapter →
4
Apply oral communication skills
4 topics
Open chapter →
5
Apply group discussion skills
7 topics
Open chapter →
What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module III