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Social Work Service Management

Social Work and Community Development · Level 6  ·  4 Chapters

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Chapters

1
Prepare for management of social services.
20 topics
No Notes Yet
2
Manage social service delivery
16 topics
No Notes Yet
3
Manage social service budgets
10 topics
No Notes Yet
4
Evaluate social work services
14 topics
No Notes Yet
What Social Work Service Management covers: 45 main topics in 4 chapters

1. Prepare for management of social services.

  1. 1.1 Concepts and principles of social work service management
  2. 1.2 Social work code of ethics and professional conduct
  3. 1.3 Roles and responsibilities of social workers in different practice settings
  4. 1.4 Legal and policy frameworks in social work
  5. 1.5 Social protection policies
  6. 1.6 Interpretation and application of legal frameworks in practice
  7. 1.7 Theoretical frameworks in social work
  8. 1.8 Areas of social work practice
  9. 1.9 Stakeholder identification, mapping, and engagement strategies
  10. 1.10 Community participation approaches in social work

2. Manage social service delivery

  1. 2.1 Meaning and functions in social service delivery
  2. 2.2 Principles of management in social work
  3. 2.3 Roles and responsibilities in team management
  4. 2.4 Task assignment and delegation techniques
  5. 2.5 Inter-agency collaboration and coordination mechanisms
  6. 2.6 Referral systems and case management processes
  7. 2.7 Resource management in social service delivery
  8. 2.8 Communication and coordination strategies in teams
  9. 2.9 Monitoring service delivery performance
  10. 2.10 Management of social work documents (record keeping, confidentiality, storage systems, retrieval procedures)
  11. 2.11 Ethical considerations in handling social work data and records

3. Manage social service budgets

  1. 3.1 Meaning and purpose of budgeting in social work
  2. 3.2 Identification of financial requirements for programmes
  3. 3.3 Sources of project funding (grants, donors, government, NGOs)
  4. 3.4 Costing and classification of project activities
  5. 3.5 Budget preparation and approval process
  6. 3.6 Resource allocation in project implementation
  7. 3.7 Budget monitoring and expenditure control
  8. 3.8 Financial record keeping and documentation
  9. 3.9 Financial reporting and accountability
  10. 3.10 Ethical use of funds in social work practice

4. Evaluate social work services

  1. 4.1 Meaning and importance of evaluation in social work services
  2. 4.2 Importance of evaluating social work services in improving practice and accountability
  3. 4.3 Types of evaluation in social work (process, outcome, impact, formative, summative)
  4. 4.4 Selection of appropriate evaluation approaches in social work settings
  5. 4.5 Development of social work evaluation tools (questionnaires, checklists, interview guides, observation schedules)
  6. 4.6 Structure and components of evaluation tools (objectives, indicators, data collection methods, scoring/analysis sections)
  7. 4.7 Considerations in developing evaluation tools (validity, reliability, relevance, ethics, feasibility, cultural sensitivity)
  8. 4.8 Data collection methods in social work evaluation
  9. 4.9 Data analysis in social work services (qualitative and quantitative approaches)
  10. 4.10 Interpretation of evaluation findings for decision-making
  11. 4.11 Report preparation in social work evaluation (structure, clarity, findings, recommendations)
  12. 4.12 Dissemination of evaluation reports to stakeholders and service users
  13. 4.13 Use of evaluation results for service improvement and planning
  14. 4.14 Challenges in evaluating social work services (resource constraints, data quality issues, bias, accessibility, ethical concerns)

Revise this unit

Exam-style questions Written to CDACC standard, with answers Test yourself Multiple-choice, one at a time Practise questions Quick recall — check you know the facts
3 more for this unit
Oral exam preparation What the assessor asks, and how to answer out loud Worked calculations Step-by-step maths with the common mistakes Quick cards Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator On site, what would you do? Workplace scenarios Real site situations — what would you do? Turn this into income Where this skill earns — what to charge, how to find clients

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