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Communication Skills

Information And Communication Technology Technician · Level 6  ·  5 Chapters

Can I download Communication Skills notes as a PDF?

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Chapters

1
Apply communication channels.
8 topics
No Notes Yet
2
Apply written communication skills.
3 topics
No Notes Yet
3
Apply non-verbal skills.
3 topics
No Notes Yet
4
Apply oral communication skills.
4 topics
No Notes Yet
5
Apply group communication skills.
7 topics
No Notes Yet
What Communication Skills covers: 19 main topics in 5 chapters

1. Apply communication channels.

  1. 1.1 Communication process
  2. 1.2 Channels/medium/modes of communication

2. Apply written communication skills.

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills.

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills.

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group communication skills.

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions Written to CDACC standard, with answers Test yourself Multiple-choice, one at a time Practise questions Quick recall — check you know the facts
3 more for this unit
Oral exam preparation What the assessor asks, and how to answer out loud Worked calculations Step-by-step maths with the common mistakes Quick cards Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator On site, what would you do? Workplace scenarios Real site situations — what would you do? Turn this into income Where this skill earns — what to charge, how to find clients

Other units in Module III