Departments › Food Technology › Module II › Work Ethics And Practices

Work Ethics And Practices

Food Technology · Level 5  ·  6 Chapters

Compiled by: Mary Jemutai

Can I download Work Ethics And Practices notes as a PDF?

Yes. The notes download as a PDF too: every chapter has a Download PDF button above its notes. Sign in and click it. Each download comes from your plan's monthly allowance or from credits. To read before you sign in, the first topic of every chapter opens to anyone, and a Profplanet plan opens the remaining topics.

▣

What Work Ethics And Practices covers

Self-management, ethics, teamwork and customer care come together in Work Ethics And Practices for Food Technology Level 5. The first outcome builds self-awareness, a personal vision and goals, healthy lifestyle habits, emotional intelligence, coping with work stress, assertiveness, self-esteem, time management and performance targets. Ethical practice covers integrity, core values, patriotism, professionalism, organizational codes of conduct and industry policies. Teamwork looks at types of teams, team building, conflict resolution, gender and diversity mainstreaming, adaptability, and coaching and mentoring. Professional development covers avenues for growth, training needs, licences and certifications. Problem solving covers causes, methods, decision making and creative thinking, and customer care covers needs, feedback, concerns and retention.

■

Careers after Work Ethics And Practices

Employers in food businesses look for people who manage themselves, follow codes of conduct and work well with others.

  • Shift supervisors and team leaders in grain milling plants in Mombasa - you set targets, assign duties and resolve disputes between team members while keeping the line on schedule.
  • Customer care staff at food retail shops in Kitale - you identify what customers need, collect feedback and resolve concerns so that customers stay.
  • Junior staff in meat and fish processing plants in Naivasha - you follow industry policies and codes of conduct, handle stress and keep to time and attendance rules.
  • Mentors for trainees and attachment students in food factories in Athi River - you coach newcomers, assess their training needs and help them see a path to growth.
  • Self-employed juice and snack producers in Bungoma - a personal vision, goals and time management shape the day, while problem solving and decision making deal with surprises.

Each of these settings rewards the same habits of integrity, teamwork and care for people.

Chapters

1
Apply Self-Management Skills
12 topics
Open chapter →
2
Promote Ethical Practices and Values
6 topics
Open chapter →
3
Promote Teamwork
13 topics
Open chapter →
4
Maintain Professional and Personal Development
10 topics
Open chapter →
5
Apply Problem-Solving Skills
5 topics
Open chapter →
6
Promote Customer Care
6 topics
Open chapter →
What Work Ethics And Practices covers: 50 main topics in 6 chapters

1. Apply Self-Management Skills

  1. 1.1 Self-awareness
  2. 1.2 Formulating personal vision, mission, and goals
  3. 1.3 Healthy lifestyle practices
  4. 1.4 Strategies for overcoming work challenges
  5. 1.5 Emotional intelligence
  6. 1.6 Coping with Work Stress
  7. 1.7 Assertiveness versus aggressiveness and passiveness
  8. 1.8 Developing and maintaining high self-esteem
  9. 1.9 Developing and maintaining positive self-image
  10. 1.10 Time management
  11. 1.11 Setting performance targets
  12. 1.12 Monitoring and evaluating performance targets

2. Promote Ethical Practices and Values

  1. 2.1 Integrity
  2. 2.2 Core Values, ethics and beliefs
  3. 2.3 Patriotism
  4. 2.4 Professionalism
  5. 2.5 Organizational codes of conduct
  6. 2.6 Industry policies and procedures

3. Promote Teamwork

  1. 3.1 Types of teams
  2. 3.2 Team building
  3. 3.3 Individual responsibilities in a team
  4. 3.4 Benefits of teamwork
  5. 3.5 Qualities of a team player Leading a team
  6. 3.6 Team performance and evaluation
  7. 3.7 Conflicts and conflict resolution
  8. 3.8 Gender and diversity mainstreaming
  9. 3.9 Developing Healthy workplace relationships
  10. 3.10 Adaptability and flexibility
  11. 3.11 Coaching and mentoring skills

4. Maintain Professional and Personal Development

  1. 4.1 Personal vs professional development and growth
  2. 4.2 Avenues for professional growth
  3. 4.3 Recognizing career advancement
  4. 4.4 Training and career opportunities
  5. 4.5 Assessing training needs
  6. 4.6 Mobilizing training resources
  7. 4.7 Licenses and certifications for professional growth and development
  8. 4.8 Pursuing personal and organizational goals
  9. 4.9 Managing work priorities and commitments
  10. 4.10 Dynamism and on-the-job learning

5. Apply Problem-Solving Skills

  1. 5.1 Causes of problems
  2. 5.2 Methods of solving problems
  3. 5.3 Problem-solving process
  4. 5.4 Decision making
  5. 5.5 Creative thinking and critical thinking process in development of innovative and practical solutions

6. Promote Customer Care

  1. 6.1 Identifying customer needs
  2. 6.2 Qualities of good customer service
  3. 6.3 Customer feedback methods
  4. 6.4 Resolving customer concerns
  5. 6.5 Customer outreach programs
  6. 6.6 Customer retention

Revise this unit

Exam-style questions 84 Written to CDACC standard, with answers Test yourself 238 Multiple-choice, one at a time Practise questions 118 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 57 What the assessor asks, and how to answer out loud Worked calculations 20 Step-by-step maths with the common mistakes Quick cards 1,188 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 6 On site, what would you do? Workplace scenarios 61 Real site situations — what would you do? Turn this into income 24 Where this skill earns — what to charge, how to find clients

Other units in Module II