Departments › Food Technology › Module I › Communication Skills

Communication Skills

Food Technology · Level 5  ·  5 Chapters

Compiled by: Charles Mwangi

Can I download Communication Skills notes as a PDF?

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What Communication Skills covers

Food Technology Level 5 students use Communication Skills to pass information clearly between the plant floor, the laboratory and the office. The unit starts with the communication process, its principles and the barriers that distort a message, then looks at how information flows through an organization, how to choose a channel and how organizational policies apply. It moves on to written communication: types, elements and the requirements an organization sets for written work. Non-verbal skills follow, from body language and gestures to posture and the workplace dressing code. Oral communication covers pathways, questioning techniques, etiquette and active listening. The last outcome applies group discussion skills such as rapport, turn-taking, action plans, conflict resolution and team-work.

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Careers after Communication Skills

Clear communication keeps a food business running, and this unit prepares you for roles where you pass on instructions, write records and work in groups.

  • Production line operators in food factories in Thika - you receive and relay instructions through the right channel, follow organizational policies and report problems clearly, earning a wage as part of a shift team.
  • Laboratory and quality control assistants in Nairobi - you write reports in the format your organization requires and describe results accurately to colleagues.
  • Sales staff at food distribution depots in Machakos - questioning and active listening help you understand an order, and good etiquette and the right dress code keep customers returning.
  • Team members in dairy cooperatives in Nyeri - turn-taking, action plans and conflict resolution techniques help members settle disagreements and agree what to do next.
  • Owners of small food processing businesses in Kisii - you deal with suppliers, helpers and customers in speech and in writing, which brings repeat orders.

The same channels, written, non-verbal, oral and group skills apply in each of these settings.

Chapters

1
Apply communication channels
8 topics
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2
Apply written communication skills
3 topics
Open chapter →
3
Apply non-verbal skills
3 topics
Open chapter →
4
Apply oral communication skills
4 topics
Open chapter →
5
Apply group discussion skills
7 topics
Open chapter →
What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module I