Departments › Tour and Travel Management › Module I › Digital Literacy

Digital Literacy

Tour and Travel Management · Level 6  ·  7 Chapters

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What Digital Literacy covers

Digital Literacy in Tour and Travel Management Level 6 covers the computer skills a travel office uses, from operating devices to applying for jobs. You begin with computer hardware and software, operating system functions, mouse and keyboard techniques, file and folder management, internet connection options and external devices. Word processing and spreadsheets follow, then data and information: internet services, web browsing, downloads and online and offline backups. Netiquette, email, copyright and licences and online collaboration tools come next, before cybersecurity: data protection, threats, control measures and Kenya's ICT laws. The unit closes with online jobs, covering platforms, profiles, bidding and payment accounts, and with job entry techniques such as the CV, application letter, portfolio of evidence and interview.

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Careers after Digital Literacy

This unit prepares you for the office and online side of the travel trade, where itineraries, quotations and guest details all pass through a computer.

  • Travel agency front desks in Nairobi - you prepare quotations and itineraries in word processors and spreadsheets, send confirmations by email and keep client files organised in folders.
  • Tour operator back offices in Mombasa - you work in shared folders and online collaboration tools, download and back up booking records, and protect guest data with the cybersecurity measures the unit teaches.
  • Online freelance work from home - you find jobs on online platforms, manage a profile and digital identity, bid for tasks, and receive earnings through online payment accounts.
  • Entry-level tourism roles in Nakuru - you apply with a CV, a job application letter and a portfolio of evidence, and prepare for the interview using the job entry techniques in the unit.

Whether the employer is an agency or your own online profile, the same habits apply: follow netiquette, respect copyright and keep information secure.

Chapters

1
Operate computer devices
26 topics
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2
Solve tasks using office suite
81 topics
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3
Manage data and information
29 topics
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4
Perform online communication and collaboration
26 topics
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5
Apply cybersecurity skills
21 topics
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6
Perform online jobs
14 topics
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7
Apply job entry techniques
31 topics
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What Digital Literacy covers: 76 main topics in 7 chapters

1. Operate computer devices

  1. 1.1 Meaning and Importance of Digital Literacy
  2. 1.2 Functions and Uses of Computers
  3. 1.3 Classification of computers
  4. 1.4 Components of a computer system
  5. 1.5 Computer Hardware
  6. 1.6 Classification of computer software
  7. 1.7 Operating system functions
  8. 1.8 Procedure for turning/off a computer
  9. 1.9 Mouse use techniques
  10. 1.10 Keyboard Parts and Use Techniques
  11. 1.11 Desktop Customization
  12. 1.12 File and Files Management using an operating system
  13. 1.13 Computer Internet Connection Options
  14. 1.14 Computer External Devices Management

2. Solve tasks using office suite

  1. 2.1 Meaning and Importance of Word Processing
  2. 2.2 Examples of Word Processors
  3. 2.3 Working with word documents
  4. 2.4 Enhancing productivity
  5. 2.5 Typing Text
  6. 2.6 Document editing (copy, cut, paste commands, spelling and Grammar check)
  7. 2.7 Document formatting
  8. 2.8 Graphical objects
  9. 2.9 Document Print setup
  10. 2.10 Word Document Printing
  11. 2.11 Meaning & Importance of electronic spreadsheets
  12. 2.12 Components of Spreadsheets
  13. 2.13 Application areas of spreadsheets
  14. 2.14 Using spreadsheet application
  15. 2.15 Data Manipulation
  16. 2.16 Worksheet printing
  17. 2.17 Electronic Presentations
  18. 2.18 Meaning and Importance of electronic presentations
  19. 2.19 Examples of Presentation Software
  20. 2.20 Using the electronic presentation application
  21. 2.21 Developing a presentation
  22. 2.22 Text
  23. 2.23 Charts
  24. 2.24 Graphical objects
  25. 2.25 Prepare outputs
  26. 2.26 Print presentations (slides and handouts)

3. Manage data and information

  1. 3.1 Meaning of Data and information
  2. 3.2 Importance and Uses of data and information
  3. 3.3 Types of internet services
  4. 3.4 Types of Internet Access Applications
  5. 3.5 Web browsing concepts
  6. 3.6 Web browsing
  7. 3.7 Web based information
  8. 3.8 Downloads Management
  9. 3.9 Performing Digital Data Backup (Online and Offline)
  10. 3.10 Emerging issues in internet

4. Perform online communication and collaboration

  1. 4.1 Netiquette principles
  2. 4.2 Communication concepts
  3. 4.3 Using email
  4. 4.4 Digital content copyright and licenses
  5. 4.5 Online collaboration tools
  6. 4.6 Preparation for online collaboration
  7. 4.7 Mobile collaboration

5. Apply cybersecurity skills

  1. 5.1 Data protection and privacy
  2. 5.2 Internet security threats
  3. 5.3 Computer threats and crimes
  4. 5.4 Cybersecurity control measures
  5. 5.5 Laws governing protection of ICT in Kenya

6. Perform online jobs

  1. 6.1 Introduction to online working
  2. 6.2 Types of online Jobs
  3. 6.3 Online job platforms
  4. 6.4 Online account and profile management
  5. 6.5 Identifying online jobs/job bidding
  6. 6.6 Online digital identity
  7. 6.7 Executing online tasks
  8. 6.8 Management of online payment accounts

7. Apply job entry techniques

  1. 7.1 Types of job opportunities
  2. 7.2 Resume/ curriculum vitae
  3. 7.3 Job application letter
  4. 7.4 Portfolio of Evidence
  5. 7.5 Interview skills
  6. 7.6 Generally knowledgeable in current affairs and technical area

Practise this unit

The practical 105 The assessment itself: tools, materials and the marks Step-by-step guide 105 PPE, each step, what good looks like, common mistakes

Revise this unit

Exam-style questions 98 Written to CDACC standard, with answers Test yourself 278 Multiple-choice, one at a time Practise questions 221 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 66 What the assessor asks, and how to answer out loud Worked calculations 44 Step-by-step maths with the common mistakes Quick cards 1,381 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 7 On site, what would you do? Workplace scenarios 140 Real site situations — what would you do? Turn this into income 84 Where this skill earns — what to charge, how to find clients

Other units in Module I