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Work Ethics And Practices

Project Management · Level 5  ·  6 Chapters

Compiled by: Violet Waithira

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What Work Ethics And Practices covers

A project manager's conduct sets the tone for a team, and Work Ethics And Practices in Project Management Level 5 begins with the person. Self-management covers vision, goals, self-esteem, emotional intelligence, stress, accountability, time management and performance targets. Ethical practices cover integrity, codes of conduct, industry policies and professionalism. Teamwork covers team roles, activities, evaluation, conflict resolution, diversity and adaptability. Professional development looks at licences, certifications and work-life balance. Problem solving and customer care, from feedback methods to retention, end the unit.

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Careers after Work Ethics And Practices

Project managers are valued for reliability as much as for technical skill, and this unit builds the habits behind that reliability. It covers self-management, ethics, teamwork, professional growth, problem solving and customer care.

  • Project teams in building companies in Meru - show accountability and responsibility, manage time and punctuality and set performance targets.
  • Donor-funded programmes in Kitale - demonstrate integrity, apply codes of conduct and observe workplace policies and guidelines.
  • Project support units in county governments in Embu - form teams, assign duties and resolve conflicts between team members.
  • Client service teams of service firms in Kericho - identify customer needs, resolve concerns and run customer outreach.
  • Own project consultancy in Naivasha - plan personal growth, pursue licences and certifications, and use problem-solving methods for clients.

Work-life balance and on-the-job learning are part of the unit, and both matter in demanding project roles where deadlines, budgets and people all compete for attention.

Chapters

1
Apply self-management skills
10 topics
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2
Promote Ethical Practices and Values
4 topics
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3
Promote Teamwork
24 topics
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4
Maintain professional and personal development
18 topics
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5
Apply Problem-solving skills
11 topics
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6
Promote Customer care
9 topics
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What Work Ethics And Practices covers: 38 main topics in 6 chapters

1. Apply self-management skills

  1. 1.1 Formulating personal vision, mission, and goals
  2. 1.2 Self-esteem development
  3. 1.3 Emotional intelligence and coping with work stress
  4. 1.4 Assertiveness development
  5. 1.5 Accountability and responsibility
  6. 1.6 Time management, attendance and punctuality
  7. 1.7 Setting performance targets
  8. 1.8 Self-awareness
  9. 1.9 Motivation, initiative and proactivity
  10. 1.10 Monitor and evaluate performance target

2. Promote Ethical Practices and Values

  1. 2.1 Integrity
  2. 2.2 Organizational codes of conduct
  3. 2.3 Industry policies and procedures
  4. 2.4 Professionalism

3. Promote Teamwork

  1. 3.1 Teams
  2. 3.2 Determination of team roles and objectives
  3. 3.3 Team activities
  4. 3.4 Team performance and evaluation
  5. 3.5 Conflicts and conflict resolution
  6. 3.6 Gender and diversity mainstreaming
  7. 3.7 Healthy workplace relationships
  8. 3.8 Adaptability and flexibility

4. Maintain professional and personal development

  1. 4.1 Personal growth and development
  2. 4.2 Training Resources
  3. 4.3 Licenses and certifications for professional growth and development
  4. 4.4 Recognition in career advancement
  5. 4.5 Work-life balance
  6. 4.6 Dynamism and on-the-job learning

5. Apply Problem-solving skills

  1. 5.1 Creative, innovative and practical solutions
  2. 5.2 Independence and initiative in problem identification and solving
  3. 5.3 Problem-solving process
  4. 5.4 Methods of solving problems
  5. 5.5 Problem analysis and assumption testing

6. Promote Customer care

  1. 6.1 Identifying customer needs
  2. 6.2 Customer feedback methods
  3. 6.3 Resolving customer concerns
  4. 6.4 Customer outreach programs
  5. 6.5 Customer retention

Revise this unit

Exam-style questions 84 Written to CDACC standard, with answers Test yourself 234 Multiple-choice, one at a time Practise questions 160 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 55 What the assessor asks, and how to answer out loud Worked calculations 28 Step-by-step maths with the common mistakes Quick cards 1,178 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 6 On site, what would you do? Workplace scenarios 100 Real site situations — what would you do? Turn this into income 60 Where this skill earns — what to charge, how to find clients

Other units in Module I