Departments › Project Management › Module I › Business Communication

Business Communication

Project Management · Level 5  ·  7 Chapters

Compiled by: Grace Nganga

Can I download Business Communication notes as a PDF?

Yes. 1 CDACC past paper for Business Communication downloads as a PDF, free, with no account and no payment. The notes download as a PDF too: every chapter has a Download PDF button above its notes. Sign in and click it. Each download comes from your plan's monthly allowance or from credits. To read before you sign in, the first topic of every chapter opens to anyone, and a Profplanet plan opens the remaining topics. See the 1 free past paper for this unit.

▣

What Business Communication covers

Project teams run on clear messages, and Business Communication in Project Management Level 5 trains how to send, receive and record them. Trainees administer communication channels, from the communication process and barriers to organisational policies and record keeping. They implement written, non-verbal and oral communication, and a service charter that covers responding to correspondence and retrieving records. Confidentiality includes physical securing, monitoring and tracing of records. Social media work covers requirements, policies, platforms and monitoring tools. Meetings and workplace reports complete the unit.

■

Careers after Business Communication

Project work runs on messages between sponsors, teams, contractors and the public. This unit prepares you to manage those messages and the records behind them, from the channel you choose to the report you file.

  • Project offices of construction firms in Nairobi - choose the right channel of communication, follow organisational policies and keep records of site correspondence.
  • Programme departments of non-governmental organisations in Kisumu - coordinate the organisation's social media platforms, update accounts and apply legal and ethical practices.
  • County development offices in Nakuru - respond to correspondence by the service charter and prepare workplace meetings with minutes.
  • Consulting firms in Mombasa - prepare workplace reports in the right form and format for clients.
  • Freelance project documentation services in Eldoret - draft reports and handle correspondence for small organisations while protecting confidential information.

Correspondence, minutes and reports kept by a project office become the record of what the project decided and did.

Chapters

1
Administer Communication Channels
9 topics
Open chapter →
2
Implement types of communication
15 topics
Open chapter →
3
Implement service charter
4 topics
Open chapter →
4
Safeguard confidentiality of information
11 topics
Open chapter →
5
Coordinate communication on social media platforms
14 topics
Open chapter →
6
Prepare workplace meetings
7 topics
Open chapter →
7
Prepare workplace report
12 topics
Open chapter →

1 past paper for this unit →

What Business Communication covers: 39 main topics in 7 chapters

1. Administer Communication Channels

  1. 1.1 Communication process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies
  9. 1.9 Record keeping

2. Implement types of communication

  1. 2.1 Written Communication
  2. 2.2 Non- Verbal
  3. 2.3 Oral Communication

3. Implement service charter

  1. 3.1 Introduction to service charter
  2. 3.2 Importance of service charter
  3. 3.3 Correspondence response
  4. 3.4 Retrieval of records

4. Safeguard confidentiality of information

  1. 4.1 Introduction to information confidentiality
  2. 4.2 Physical securing of records and correspondences
  3. 4.3 Monitoring of records and correspondence
  4. 4.4 Information security
  5. 4.5 Sensitization of employees on information confidentiality
  6. 4.6 Tracing of records and correspondences

5. Coordinate communication on social media platforms

  1. 5.1 Social media requirements
  2. 5.2 Social media policies and procedures
  3. 5.3 Social media platforms
  4. 5.4 Social media content sourcing
  5. 5.5 Customer interactions on social media
  6. 5.6 Social media accounts update
  7. 5.7 Adherence to legal and ethical practices
  8. 5.8 Social media monitoring tools
  9. 5.9 Social media engagements report implementation

6. Prepare workplace meetings

  1. 6.1 Introduction to minute taking
  2. 6.2 Types of meetings
  3. 6.3 Structure of meetings

7. Prepare workplace report

  1. 7.1 Introduction to report writing
  2. 7.2 Importance of reports
  3. 7.3 Forms and types of reports
  4. 7.4 Reports formats
  5. 7.5 Reports preparation

Revise this unit

Past papers & answers 1 Real CDACC papers for this unit, free to download Exam-style questions 98 Written to CDACC standard, with answers Test yourself 283 Multiple-choice, one at a time Practise questions 161 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 69 What the assessor asks, and how to answer out loud Worked calculations 22 Step-by-step maths with the common mistakes Quick cards 1,386 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 7 On site, what would you do? Workplace scenarios 100 Real site situations — what would you do? Turn this into income 72 Where this skill earns — what to charge, how to find clients

Other units in Module I