Credit Administration

Banking and Finance · Level 6  ·  7 Chapters

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What Credit Administration covers

In this unit, you will be able to confidently manage credit administration tasks, from retrieving and reviewing repayment reports to conducting thorough financial analyses and customer visits. By mastering these skills, you’ll ensure that credit processes run smoothly, support sound financial decision-making, and build strong relationships with customers. You’ll be prepared to take effective actions and provide accurate, reliable reports that help your organization thrive.

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Careers after Credit Administration

Understanding and mastering credit administration is a powerful skill that opens doors to many opportunities in Kenya’s vibrant economy. Whether you dream of working in a bank, running your own business, or supporting your community’s financial growth, these skills are essential for ensuring money flows safely and sustainably. Here’s where you’ll use what you’re learning:

  • Banking and Microfinance: Banks (like KCB, Equity, Cooperative Bank) and microfinance institutions (e.g., Kenya Women Microfinance, Faulu) rely on credit administrators to manage loans, review repayment reports, and ensure clients meet their obligations. Skilled professionals here earn salaries and can grow into senior roles.
  • SACCOs and Chamas: Savings and Credit Cooperatives (SACCOs) and community investment groups (chamas) need credit administrators to track member loans, analyze repayments, and advise on lending decisions. You can be employed or offer freelance services to these groups.
  • County Governments: County treasury departments employ credit administrators to manage revolving funds, youth and women loans, and agricultural financing schemes. Your skills help counties drive local development.
  • Jua Kali and Small Businesses: Many artisans and small business owners in the jua kali sector need help managing credit from suppliers or customers. With your skills, you can consult, help them grow, or even start your own lending business.
  • Agribusiness and KTDA: Organizations like KTDA and agribusiness cooperatives offer credit to farmers for inputs and equipment. Credit administration ensures these loans are repaid and farmers’ businesses thrive.
  • Matatu Industry: Matatu SACCOs and vehicle financing companies need credit administrators to manage loan repayments for vehicle purchases and operational expenses. You could work for them or offer independent services.
  • Entrepreneurship: With strong credit administration skills, you can launch your own micro-lending business, help others access finance, or offer consultancy services to businesses and organizations.

Mastering credit administration is your gateway to financial security, trusted relationships, and a future where you help others—and yourself—grow and prosper. Kenya needs your skills!

Chapters

1 past paper for this unit →

What Credit Administration covers: 33 main topics in 7 chapters

1. Monitor the credit repayment

  1. 1.1 Credits
  2. 1.2 Credit monitoring
  3. 1.3 Methods of monitoring credit repayment

2. Analyze periodic analysis

  1. 2.1 Introduction to basic accounting
  2. 2.2 Principles of accounting
  3. 2.3 Financial statements

3. Conduct customer visit

  1. 3.1 Customer visit
  2. 3.2 Importance of customer visit
  3. 3.3 Preparation for customer visit
  4. 3.4 Dos and don'ts of customer visit
  5. 3.5 Ways of handling difficult customer

4. Prepare call report

  1. 4.1 Call report
  2. 4.2 Importance of call report
  3. 4.3 Content of call report
  4. 4.4 Formats of call report
  5. 4.5 Essay writing

5. Collect credit arrears

  1. 5.1 Credit arrears
  2. 5.2 Identification of credit arrear
  3. 5.3 Categories of credit arrears
  4. 5.4 Credit arrears report
  5. 5.5 Related accounts

6. Issue demand letter

  1. 6.1 Demand letter
  2. 6.2 Types of demand letter
  3. 6.3 Content of demand letter
  4. 6.4 Importance of demand letter
  5. 6.5 Preparation of demand letter
  6. 6.6 Methods of issuing demand letter
  7. 6.7 Factors to consider when issuing demand letter

7. Perform credit facility restructuring

  1. 7.1 Credit restructuring
  2. 7.2 Reasons for credit restructuring
  3. 7.3 Implication of credit restructuring
  4. 7.4 Types of credit restructuring
  5. 7.5 Factors to consider in credit restructuring

Revise this unit

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Beyond the syllabus

Other units in Module III