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Work Ethics And Practices

Procurement Management · Level 6  ·  6 Chapters

Compiled by: Simon Ngugi

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What Work Ethics And Practices covers

How a supplier, a colleague or an auditor sees you is shaped by the habits taught in Work Ethics And Practices, Procurement Management Level 6. You set a personal vision and measure your own performance, then show integrity, accountability, professionalism and respect for policies and guidelines. You form and coordinate teams, evaluate team results and settle conflict between members. Training needs, career opportunities and licences feed your professional growth. Problem solving, creative and critical thinking, and customer outreach complete the unit.

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Careers after Work Ethics And Practices

Supervisors and suppliers judge a procurement officer by conduct as well as by competence. This unit sets out how to earn and keep that judgement.

  • Procurement departments of state corporations in Mombasa - demonstrate accountability and responsibility, observe policies and guidelines and exercise professionalism.
  • Supplier management teams in Eldoret - form teams, assign duties, evaluate team performance and resolve conflicts between team members.
  • Customer outreach units of distribution companies in Meru - apply customer care, use feedback methods and work on customer retention.
  • Own procurement consultancy in Kisumu - plan personal growth, identify training and career opportunities and use creative and critical thinking to solve clients' problems.
  • Supply offices of growing firms in Thika - coach and mentor junior staff while managing work priorities and commitments.

Healthy working relationships and gender and diversity mainstreaming are covered, which matters wherever teams are mixed, and so is the personal discipline of time management and attendance.

Chapters

1
Apply self-management skills
10 topics
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2
Promote Ethical Practices and Values
4 topics
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3
Promote Teamwork
24 topics
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4
Maintain professional and personal development
18 topics
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5
Apply Problem-solving skills
11 topics
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6
Promote Customer care
9 topics
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What Work Ethics And Practices covers: 38 main topics in 6 chapters

1. Apply self-management skills

  1. 1.1 Formulating personal vision, mission, and goals
  2. 1.2 Self-esteem development
  3. 1.3 Emotional intelligence and coping with work stress
  4. 1.4 Assertiveness development
  5. 1.5 Accountability and responsibility
  6. 1.6 Time management, attendance and punctuality
  7. 1.7 Setting performance targets
  8. 1.8 Self-awareness
  9. 1.9 Motivation, initiative and proactivity
  10. 1.10 Monitor and evaluate performance target

2. Promote Ethical Practices and Values

  1. 2.1 Integrity
  2. 2.2 Organizational codes of conduct
  3. 2.3 Industry policies and procedures
  4. 2.4 Professionalism

3. Promote Teamwork

  1. 3.1 Teams
  2. 3.2 Determination of team roles and objectives
  3. 3.3 Team activities
  4. 3.4 Team performance and evaluation
  5. 3.5 Conflicts and conflict resolution
  6. 3.6 Gender and diversity mainstreaming
  7. 3.7 Healthy workplace relationships
  8. 3.8 Adaptability and flexibility

4. Maintain professional and personal development

  1. 4.1 Personal growth and development
  2. 4.2 Training Resources
  3. 4.3 Licenses and certifications for professional growth and development
  4. 4.4 Recognition in career advancement
  5. 4.5 Work-life balance
  6. 4.6 Dynamism and on-the-job learning

5. Apply Problem-solving skills

  1. 5.1 Creative, innovative and practical solutions
  2. 5.2 Independence and initiative in problem identification and solving
  3. 5.3 Problem-solving process
  4. 5.4 Methods of solving problems
  5. 5.5 Problem analysis and assumption testing

6. Promote Customer care

  1. 6.1 Identifying customer needs
  2. 6.2 Customer feedback methods
  3. 6.3 Resolving customer concerns
  4. 6.4 Customer outreach programs
  5. 6.5 Customer retention

Revise this unit

Exam-style questions 84 Written to CDACC standard, with answers Test yourself 234 Multiple-choice, one at a time Practise questions 160 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 55 What the assessor asks, and how to answer out loud Worked calculations 28 Step-by-step maths with the common mistakes Quick cards 1,178 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 6 On site, what would you do? Workplace scenarios 100 Real site situations — what would you do? Turn this into income 60 Where this skill earns — what to charge, how to find clients

Other units in Module III