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Business Communication

Procurement Management · Level 6  ·  7 Chapters

Compiled by: Teddy Omondi

Can I download Business Communication notes as a PDF?

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What Business Communication covers

Service charter correspondence, confidential records and reports to management form the core of Business Communication in Procurement Management Level 6. You manage channels of communication under the standard operating procedures, then identify and use written, non-verbal and oral communication. Next you protect records physically and educate employees on confidentiality. Social media work means setting platform requirements, sourcing content, answering customers and reporting on engagement. Meetings are prepared through minute taking, and the final outcome is the workplace report: its forms, formats and preparation.

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Careers after Business Communication

Procurement offices run on paper trails and approvals, and this unit shows how to manage those trails and speak for the organisation. It covers channels of communication, the service charter, confidentiality, social media, meetings and reports.

  • Stores and procurement offices of universities in Nyeri - secure records physically, trace correspondence and educate colleagues on keeping information confidential.
  • Logistics and distribution companies in Machakos - manage communication channels and apply the standard operating procedures when handling orders and delivery correspondence.
  • Marketing departments of wholesalers in Kericho - develop and review social media policies, select platforms that suit the organisation and report on engagements.
  • Non-governmental organisation supply offices in Kakamega - prepare meetings and minutes, and present reports to management.
  • Consultancies advising small businesses in Kisii - write clear reports and use the principles of effective communication when advising clients on purchasing records.

Each of these tasks leaves a record behind, so the way you write, file and report shows in daily work.

Chapters

1
Administer Communication Channels
9 topics
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2
Implement types of communication
15 topics
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3
Implement service charter
4 topics
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4
Safeguard confidentiality of information
11 topics
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5
Coordinate communication on social media platforms
14 topics
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6
Prepare workplace meetings
7 topics
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7
Prepare workplace report
12 topics
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What Business Communication covers: 39 main topics in 7 chapters

1. Administer Communication Channels

  1. 1.1 Communication process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies
  9. 1.9 Record keeping

2. Implement types of communication

  1. 2.1 Written Communication
  2. 2.2 Non- Verbal
  3. 2.3 Oral Communication

3. Implement service charter

  1. 3.1 Introduction to service charter
  2. 3.2 Importance of service charter
  3. 3.3 Correspondence response
  4. 3.4 Retrieval of records

4. Safeguard confidentiality of information

  1. 4.1 Introduction to information confidentiality
  2. 4.2 Physical securing of records and correspondences
  3. 4.3 Monitoring of records and correspondence
  4. 4.4 Information security
  5. 4.5 Sensitization of employees on information confidentiality
  6. 4.6 Tracing of records and correspondences

5. Coordinate communication on social media platforms

  1. 5.1 Social media requirements
  2. 5.2 Social media policies and procedures
  3. 5.3 Social media platforms
  4. 5.4 Social media content sourcing
  5. 5.5 Customer interactions on social media
  6. 5.6 Social media accounts update
  7. 5.7 Adherence to legal and ethical practices
  8. 5.8 Social media monitoring tools
  9. 5.9 Social media engagements report implementation

6. Prepare workplace meetings

  1. 6.1 Introduction to minute taking
  2. 6.2 Types of meetings
  3. 6.3 Structure of meetings

7. Prepare workplace report

  1. 7.1 Introduction to report writing
  2. 7.2 Importance of reports
  3. 7.3 Forms and types of reports
  4. 7.4 Reports formats
  5. 7.5 Reports preparation

Revise this unit

Exam-style questions 98 Written to CDACC standard, with answers Test yourself 283 Multiple-choice, one at a time Practise questions 161 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 69 What the assessor asks, and how to answer out loud Worked calculations 22 Step-by-step maths with the common mistakes Quick cards 1,386 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 7 On site, what would you do? Workplace scenarios 100 Real site situations — what would you do? Turn this into income 72 Where this skill earns — what to charge, how to find clients

Other units in Module III