Ict Skills

Office Administration · Level 6  ·  17 Chapters

Compiled by: John Kariuki

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What Ict Skills covers

In this unit, you will be able to confidently select and operate the right computer devices and software tailored to your workplace needs, manage files and internet connections efficiently, and navigate digital communication tools like email and social media responsibly. By mastering these essential ICT skills, you’ll be empowered to handle everyday tasks smoothly and contribute effectively in any modern work environment. Your growing expertise will open doors to new opportunities and help you stay connected and productive in the digital world.

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Careers after Ict Skills

Mastering these ICT skills means you’ll be the go-to person who keeps information flowing, devices humming, and data organized in a wide range of Kenyan workplaces. Whether you join a formal office or launch your own service, the abilities you develop here are the backbone of modern business operations.

  • County government offices in Nakuru - you assess the daily workload, pick the right computers and peripherals, install the necessary software, set up secure file-folder structures, and follow safe power-on/off procedures to keep public records accessible and protected.

  • Private medical clinics in Kisumu - you choose reliable hardware for patient registration kiosks, connect printers and scanners, configure a simple LAN so doctors can share electronic health records, and use word processing and spreadsheets to prepare prescriptions and inventory lists.

  • Hotel front-desk and admin departments along the Coast - you operate mouse and keyboard techniques to enter guest information quickly, create polished letters and invoices with word processors, manage booking spreadsheets, and maintain a tidy digital filing system that staff can retrieve in seconds.

  • Agricultural extension offices in Kitui - you set up internet connections for field officers, link external devices such as GPS receivers and soil-sensor units, build a local area network that lets staff share crop-monitoring data, and use spreadsheets to analyse yields and plan distribution.

  • Small manufacturing workshops in Kiambu - you install and identify the right computers for production tracking, connect barcode scanners and label printers, configure a LAN that links the shop floor to the office, and keep production logs organized in digital folders.

  • NGO project coordination hubs in Eldoret - you select appropriate software for grant reporting, manage shared cloud folders, ensure safe internet usage for staff and volunteers, and build a simple network that links field teams with the head office for real-time updates.

  • School administration offices in Nairobi’s suburbs - you handle student enrolment records, generate report cards with word processing tools, maintain attendance and grade sheets in spreadsheets, and keep all files backed up and easy to locate for teachers and parents.

  • Freelance virtual assistants working from home in Thika - you provide remote clerical support to clients across the country, using reliable internet connections, secure file-sharing practices, and efficient keyboard/mouse skills to draft correspondence, manage spreadsheets, and keep client data orderly.

  • Call-centre operators in Nairobi’s industrial area - you rely on fast, accurate typing, manage call logs in worksheets, use networking knowledge to troubleshoot connectivity issues, and follow strict internet-safety protocols while handling sensitive customer information.

  • Micro-enterprise sellers of handmade crafts in Nakuru market - you set up a modest internet link, use spreadsheets to track inventory and sales, create attractive product listings with word processing tools, and store photos and invoices in well-named folders for easy access and tax reporting.

With these ICT foundations, you’ll be ready to keep any Kenyan workplace running smoothly, open doors to reliable employment, and even launch your own tech-savvy venture. Your future is just a click away!

Chapters

What Ict Skills covers: 136 main topics in 17 chapters

1. Operate computer devices

  1. 1.1 Meaning and importance of digital literacy
  2. 1.2 Functions and Uses of Computers
  3. 1.3 Classification of computers
  4. 1.4 Components of a computer system
  5. 1.5 Computer Hardware
  6. 1.6 Classification of computer software
  7. 1.7 Operating system functions
  8. 1.8 Procedure for turning on/off a computer
  9. 1.9 Mouse use techniques
  10. 1.10 Keyboard Parts and Use Technique
  11. 1.11 Desktop Customization
  12. 1.12 File and Folder Management using an operating system
  13. 1.13 Computer Internet Connection Options
  14. 1.14 Computer external devices management

2. Solve tasks using Office suite

  1. 2.1 Meaning and Importance of Word Processing
  2. 2.2 Examples of Word Processors
  3. 2.3 Working with word document
  4. 2.4 Enhancing productivity
  5. 2.5 Typing Text
  6. 2.6 Document editing (copy, cut, paste commands, spelling and Grammar check)
  7. 2.7 Document formatting
  8. 2.8 Graphical objects
  9. 2.9 Document Print setup
  10. 2.10 Word Document Printing
  11. 2.11 Meaning & Importance of electronic spreadsheets
  12. 2.12 Components of Spreadsheets
  13. 2.13 Application areas of spreadsheets
  14. 2.14 Using spreadsheet application
  15. 2.15 Data Manipulation
  16. 2.16 Worksheet printing
  17. 2.17 Electronic Presentations
  18. 2.18 Meaning and Importance of electronic presentations
  19. 2.19 Examples of Presentation Software
  20. 2.20 Using the electronic presentation application
  21. 2.21 Developing a presentation
  22. 2.22 Chart
  23. 2.23 Graphical objects
  24. 2.24 Prepare outputs
  25. 2.25 Print presentations (slides and handouts)

3. Manage Data and Information

  1. 3.1 Meaning of Data and information
  2. 3.2 Importance and Uses of data and information
  3. 3.3 Types of internet services
  4. 3.4 Types of Internet Access Applications
  5. 3.5 Web browsing concepts
  6. 3.6 Web browsing
  7. 3.7 Web based information
  8. 3.8 Downloads Management
  9. 3.9 Performing Digital Data Backup (Online and Offline)
  10. 3.10 Emerging issues in internet

4. Perform online communication and collaboration

  1. 4.1 Netiquette principles
  2. 4.2 Communication concepts
  3. 4.3 Using email
  4. 4.4 Digital content copyright and licenses
  5. 4.5 Online collaboration tools
  6. 4.6 Preparation for online collaboration
  7. 4.7 Mobile collaboration

5. Apply cyber security skills

  1. 5.1 Data protection and privacy
  2. 5.2 Internet security threats
  3. 5.3 Computer threats and crimes
  4. 5.4 Cybersecurity control measures
  5. 5.5 Laws governing protection of ICT in Kenya

6. Perform Online jobs

  1. 6.1 Introduction to online working
  2. 6.2 Types of online Jobs
  3. 6.3 Online job platforms
  4. 6.4 Online account and profile management
  5. 6.5 Identifying online jobs/job bidding
  6. 6.6 Online digital identity
  7. 6.7 Executing online tasks
  8. 6.8 Management of online payment accounts

7. Apply job entry techniques

  1. 7.1 Types of job opportunities
  2. 7.2 Sources of job opportunities
  3. 7.3 Resume/ curriculum vitae
  4. 7.4 Job application letter
  5. 7.5 Portfolio of Evidence
  6. 7.6 Interview skills
  7. 7.7 Generally knowledgeable in current affairs and technical area

8. Explore modern information and communication technology

  1. 8.1 Impacts of ICT
  2. 8.2 Main components of a computer
  3. 8.3 Functions of computer main components
  4. 8.4 Steps to shut down a computer
  5. 8.5 Various technologies used in modern office
  6. 8.6 Typing techniques

9. Apply computer software skills

  1. 9.1 Computer software
  2. 9.2 Features and functions of Operating Systems
  3. 9.3 System software and application software
  4. 9.4 Microsoft office for windows
  5. 9.5 Computer applications

10. Apply online skills

  1. 10.1 Social media accounts creation
  2. 10.2 Managing social media accounts
  3. 10.3 Emails send and received
  4. 10.4 Emails printing
  5. 10.5 Virtual meetings tools
  6. 10.6 Updating of Software
  7. 10.7 Cloud computing skills
  8. 10.8 Content search on the internet

11. Apply word processing skills

  1. 11.1 Elements of Word processor Window
  2. 11.2 Open a new document in a word processor
  3. 11.3 Launch of Microsoft word processor
  4. 11.4 Keyboarding Techniques
  5. 11.5 Word processor's main features
  6. 11.6 Document printing

12. Apply presentation skills

  1. 12.1 Presentation slide requirements
  2. 12.2 Design theme and slide layout selection
  3. 12.3 Preparing a work-related presentation
  4. 12.4 Manipulating presentations of work-related presentations
  5. 12.5 Presentation slides printing

13. Apply spreadsheet manipulation skills

  1. 13.1 Spreadsheet window elements
  2. 13.2 New workbook opening
  3. 13.3 Spreadsheet features
  4. 13.4 Keyboard techniques
  5. 13.5 Formulae and functions
  6. 13.6 Presenting tables and charts
  7. 13.7 Printing of a worksheet

14. Apply Accounting Software skills

  1. 14.1 Accounting software concepts
  2. 14.2 Accounting Software Installation
  3. 14.3 Accounting software features
  4. 14.4 Accounting software functions

15. Apply Database Management Software Skills

  1. 15.1 Concepts of database management systems
  2. 15.2 Installation of relational database
  3. 15.3 Components of a relational database basic environment
  4. 15.4 Functions of a relational database management system
  5. 15.5 Opening a new database in Microsoft Access
  6. 15.6 Relational database objects
  7. 15.7 Relational database objects of tables, queries, relationships, and reports application
  8. 15.8 Forms and reports printing

16. Apply desktop publishing skills

  1. 16.1 Differences between word processors and desktop publishing software
  2. 16.2 Impact of using DTP in a modern office
  3. 16.3 Types of publication
  4. 16.4 Principles of standard page layout and text properties
  5. 16.5 Page size, orientation, and margins setting
  6. 16.6 Text Frames Creation
  7. 16.7 Text and images are manipulated

17. Apply basic computer networking skills

  1. 17.1 Advantages of Computer Networking
  2. 17.2 Types of Computer Networks
  3. 17.3 Communication media and transmission media Identification
  4. 17.4 Simple local area network configuration

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Beyond the syllabus

Other units in Module III