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Catering and Accommodation Management
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Module I
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Front Office Operations
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Ch 1: Make guest reservation.
Catering and Accommodation Management · Level 6
Front Office Operations
Chapter 1: Make guest reservation.
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1.1 Introduction
1.2 Front office organization
1.3 Front office layout
1.4 Front office sections
1.5 Front office equipment and supplies
1.6 The guest cycle.
1.7 Guest reservations
1.8 Reservation process
1.9 Importance of reservation process
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Ch 2: Conduct guest Check-in procedure. →
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