Departments› Office Assistance› Module II› Business Communication› Ch 4: Safeguarding confidentiality of information
Office Assistance  ·  Level 4
Business Communication
Chapter 4: Safeguarding confidentiality of information
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⚑ What you will be able to do

By the end of this chapter, you will be able to:

  • Understand and follow your organization's policy on keeping information confidential.
  • Safely secure records and correspondence according to your organization's rules.
  • Monitor how records and correspondence are handled to make sure they only go to the right people.
  • Protect information by following your organization's confidentiality guidelines.
  • Teach your coworkers how to safeguard confidential information and records properly.
  • Accurately track records and correspondence regularly as required by your organization's policy.

These skills will help you build trust and professionalism in your workplace by keeping important information safe and secure.

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Am I competent?

At the start of this chapter we promised you would be able to:

  • Understand and follow your organization's policy on keeping information confidential.
  • Safely secure records and correspondence according to your organization's rules.
  • Monitor how records and correspondence are handled to make sure they only go to the right people.
  • Protect information by following your organization's confidentiality guidelines.
  • Teach your coworkers how to safeguard confidential information and records properly.
  • Accurately track records and correspondence regularly as required by your organization's policy.

Tick each one you can genuinely do.

So, are you there yet?

You're competent when you can confidently do 50% or more of what this chapter promised.

Sign in to record how you're doing.

← Ch 3: Implement service charter Ch 5: Apply group communication skills →