Implement service charter

Office Assistance · Level 4

Business Communication

Chapter 3: Implement service charter

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⚑ What you will be able to do

By the end of this chapter, you will be able to:

confidently familiarize yourself with your organization's service charter.
clearly explain why the service charter is important according to your organization's policy.
respond to correspondence correctly by following the service charter guidelines.
accurately retrieve records using the procedures outlined in the service charter.

Mastering these skills helps you provide excellent service and build trust with customers and colleagues in the real workplace.

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Am I competent?

At the start of this chapter we promised you would be able to:

confidently familiarize yourself with your organization's service charter.
clearly explain why the service charter is important according to your organization's policy.
respond to correspondence correctly by following the service charter guidelines.
accurately retrieve records using the procedures outlined in the service charter.

Tick each one you can genuinely do.

So, are you there yet?

You're competent when you can confidently do 50% or more of what this chapter promised.