Type: Individual
| Tools & Equipment | Materials |
|---|---|
| Pens | Soft tissues |
| Writing pads | Seats |
| Beck Depression Inventory (BDI) | Small size coffee table |
| GAD-7 | Waste paper bucket |
| Counselling forms (Client intake form, Consent form, Referral form) | Access to drinking water with cups |
| S/N | Item | Quantity |
|---|---|---|
| 1 | Soft tissues | 1 box per Candidate |
| 2 | Seats | 3 chairs per Candidate |
| 3 | Working wall clock | 1 per counselling venue |
| 4 | Small size coffee table | 1 per Candidate |
| 5 | Waste paper bucket | 1 per Candidate |
| 6 | Access to drinking water with cups | 1 dispenser per counselling room with 3 cups |
| 7 | Counselling venue | 1 per Candidate |
| 8 | Counselling forms (Client intake form, Consent form, Referral form) | 1 set per Candidate |
| 9 | Assessment tools (Beck Depression Inventory (BDI), GAD-7) | 1 set per Candidate |
| 10 | Pens (blue or red) | 1 per Candidate |
| 11 | Writing pads | 1 per Candidate |
| 12 | Client | 1 per Candidate |
| Items to be Evaluated | Marks Available | Marks Obtained | Comments |
|---|---|---|---|
| TASK 1: Prepare and Orient the Client | |||
| Arranged counselling room with 3 chairs 2 feet apart, a small coffee table, soft tissues, water dispenser, wall clock, and waste paper basket (Award 2 marks for appropriate counselling room arrangement or 0 if not) | 2 | ||
| Greeted the client appropriately using respectful tone of voice (Award 1 mark for appropriate greeting or 0 if not) | 1 | ||
| Allowed the client to choose where to sit and invited self-introduction (Award 1 mark if client was allowed to choose seat and self-introduce or 0 if not) | 1 | ||
| Portrayed appropriate body language and used suitable tone of voice throughout orientation (Award 1 mark for appropriate body language and tone or 0 if not) | 1 | ||
| Sub-Total | 5 | ||
| TASK 2: Identify and Use Assessment Tools and Forms | |||
| Identified and correctly filled at least two counselling forms (Client intake form, Consent form, Referral form) (Award 2 marks if any 2 forms correctly identified and filled or 0 if not) | 2 | ||
| Selected and appropriately administered at least one assessment tool (BDI or GAD-7) with explanation (Award 2 marks if assessment tool administered appropriately or 0 if not) | 2 | ||
| Sub-Total | 4 | ||
| TASK 3: Negotiate Counselling Contract and Obtain Bio-data | |||
| Explained counselling process, confidentiality, session length, fees, cancellation policy, risks, and referral process (Award 3 marks if at least 3 aspects of contracting were mentioned, 4 marks if all mentioned, 0 if fewer) | 3 | ||
| Obtained client's bio-data including age, gender, occupation, contacts, physical address, number of children, education background, family background, and medical history (Award 2 marks if data obtained or 0 if not) | 2 | ||
| Sub-Total | 5 | ||
| TASK 4: Provide Workplace Counselling | |||
| Identified at least two presenting issues and two underlying issues related to work stress (Award 1 mark each for any 2 presenting and 2 underlying issues identified or 0 if not) | 4 | ||
| Asked relevant open-ended, probing, and clarifying questions (Award 1 mark each for use of open-ended, probing, and clarifying questions or 0 if not) | 3 | ||
| Developed one client goal and one counsellor goal (Award 1 mark each for client and counsellor goal identified or 0 if none) | 2 | ||
| Applied SOLER counselling skills (Squarely face client, Open posture, Lean towards client, Eye contact, Relax) (Award 3 marks if all SOLER skills demonstrated or 0 if not) | 3 | ||
| Used active listening techniques: minimal prompts, paraphrasing, questioning, and summarizing (Award 1 mark each for any 4 active listening techniques used or 0 if not) | 4 | ||
| Applied relevant counselling theory such as Cognitive Behavioural Therapy (CBT) (Award 2 marks if CBT or relevant theory applied or 0 if not) | 2 | ||
| Applied counselling techniques such as empathy, genuineness, unconditional positive regard, disputing irrational thoughts, or psychoeducation (Award 1 mark each for any 4 techniques applied or 0 if not) | 4 | ||
| Sub-Total | 22 | ||
| TASK 5: Evaluate Workplace Counselling | |||
| Obtained client feedback on counsellor’s relationship building, attentiveness, and support (Award 1 mark for each feedback item given or 0 if not) | 3 | ||
| Identified two areas of strength in the counselling session (Award 1 mark each for 2 strengths identified or 0 if not) | 2 | ||
| Identified two areas needing improvement (Award 1 mark each for 2 areas needing improvement or 0 if not) | 2 | ||
| Sub-Total | 7 | ||
| TASK 6: Terminate Workplace Counselling Session | |||
| Terminated session gradually highlighting key issues discussed (Award 1 mark if termination was gradual and key issues highlighted or 0 if not) | 1 | ||
| Conducted appropriate referral or booked client for next session with filled referral form if applicable (Award 1 mark if referral or booking done appropriately or 0 if not) | 1 | ||
| Sub-Total | 2 | ||
| PRODUCT CHECKLIST | |||
| Counselling session conducted according to standards with effective communication, correct use of forms and assessment tools, and documented goals (Award up to 10 marks for completeness, accuracy, and professionalism of counselling session and documentation) | 10 | ||
| Sub-Total | 10 | ||
| GRAND TOTAL | 55 | ||
Type: Individual
| Tools & Equipment | Materials |
|---|---|
| Pens (blue or red) | Soft tissues |
| Writing pads | Seats |
| Counselling forms | Small size coffee table |
| Assessment tools (Beck Depression Inventory (BDI), GAD-7) | Waste paper bucket |
| Access to drinking water with cups |
| S/N | Item | Quantity |
|---|---|---|
| 1 | Soft tissues | 1 box per Candidate |
| 2 | Seats | 3 seats per Candidate |
| 3 | Small size coffee table | 1 per Candidate |
| 4 | Wall clock | 1 per counselling venue |
| 5 | Waste paper bucket | 1 per Candidate |
| 6 | Access to drinking water with cups | 1 dispenser with 3 cups per counselling room |
| 7 | Counselling venue | 1 per Candidate |
| 8 | Counselling forms (Client intake form, Consent form, Referral form) | 1 set per Candidate |
| 9 | Assessment tools (Beck Depression Inventory (BDI), GAD-7) | 1 set per Candidate |
| 10 | Pens (blue or red) | 1 per Candidate |
| 11 | Writing pads | 1 per Candidate |
| 12 | Client | 1 per Candidate |
| Items to be Evaluated | Marks Available | Marks Obtained | Comments |
|---|---|---|---|
| TASK 1: Prepare Counselling Environment and Orient Client | |||
| Arranged three seats appropriately (2 feet apart) with a small coffee table (Award 1 mark if seating and table arrangement is appropriate, else 0) | 1 | ||
| Provided tissues, waste paper basket, drinking water, and ensured wall clock visible (Award 1 mark if all items are present and accessible, else 0) | 1 | ||
| Greeted client appropriately and invited client to choose seat (Award 1 mark if greeting and seating orientation is done appropriately, else 0) | 1 | ||
| Used appropriate body language and tone of voice during client orientation (Award 1 mark if body language and tone are appropriate, else 0) | 1 | ||
| Sub-Total | 4 | ||
| TASK 2: Identify Counselling Needs through Observation and Documentation | |||
| Observed workplace interactions and noted at least two presenting issues requiring counselling (Award 1 mark for each presenting issue identified, max 2 marks) | 2 | ||
| Identified at least two underlying issues contributing to presenting problems (Award 1 mark for each underlying issue identified, max 2 marks) | 2 | ||
| Used relevant assessment tools (BDI, GAD-7) appropriately during observation (Award 2 marks if tools are used correctly, else 0) | 2 | ||
| Documented findings clearly and concisely in a report (Award 2 marks if documentation is clear, relevant and complete, else 0) | 2 | ||
| Sub-Total | 8 | ||
| TASK 3: Evaluate Counselling Session and Feedback | |||
| Identified two areas of strength in the counselling session (Award 1 mark for each area of strength identified, max 2 marks) | 2 | ||
| Identified two areas needing improvement (Award 1 mark for each area needing improvement, max 2 marks) | 2 | ||
| Recorded client feedback on counselling session (Award 2 marks if client feedback is recorded appropriately, else 0) | 2 | ||
| Sub-Total | 6 | ||
| TASK 4: Terminate Counselling Session Appropriately | |||
| Terminated session gradually highlighting key issues discussed (Award 1 mark if termination is gradual and key issues highlighted, else 0) | 1 | ||
| Conducted appropriate referral or booked client for next session with referral form if applicable (Award 1 mark if referral or booking done correctly with form, else 0) | 1 | ||
| Sub-Total | 2 | ||
| PRODUCT CHECKLIST | |||
| Report includes clear identification of counselling needs with at least two presenting and two underlying issues (Award 2 marks if report meets criteria, else 0) | 2 | ||
| Accurate use and completion of counselling forms and assessment tools (Award 2 marks if forms and tools are correctly used and filled, else 0) | 2 | ||
| Client feedback and evaluation included in report (Award 2 marks if client feedback and evaluation are included, else 0) | 2 | ||
| Sub-Total | 6 | ||
| GRAND TOTAL | 26 | ||