Type: Individual
| Tools & Equipment | Materials |
|---|---|
| Pen | Client file with case notes |
| Chair | Foolscap sheets |
| Table | |
| Feedback form |
| S/N | Item | Quantity |
|---|---|---|
| 1 | Client file with case notes | 1 Pc per Candidate |
| 2 | Pen | 1 Pc per Candidate |
| 3 | Foolscap sheets | 3 Pcs per Candidate |
| 4 | Feedback form | 1 Pc per Candidate |
| 5 | Chair | 1 Pc per Candidate |
| 6 | Table | 1 Pc per Candidate |
| 7 | Room for client interaction | 1 Pc per Candidate |
| 8 | Case Management practical assessment guide | 1 Pc per Candidate |
| Items to be Evaluated | Marks Available | Marks Obtained | Comments |
|---|---|---|---|
| TASK 1: Client Introduction and Rapport Building | |||
| Welcomed the client and self-introduced (Award 2 marks for warm greeting and clear self-introduction) | 2 | ||
| Established rapport using active listening and empathy (Award up to 4 marks for nodding, summarizing, empathetic responses) | 4 | ||
| Explained the case management process clearly (Award 1 mark each for intake, planning, implementation explanation) | 3 | ||
| Sub-Total | 9 | ||
| TASK 2: Information Gathering and Documentation | |||
| Used structured tools and questionnaires (Award 1 mark each for use of structured tool and questionnaire) | 2 | ||
| Recorded information accurately during session (Award 1 mark each for notes, relevant questions asked, clarity of records) | 3 | ||
| Sub-Total | 5 | ||
| TASK 3: Development and Implementation of Case Plan | |||
| Drafted specific and measurable goals (Award 1 mark each for 3 clearly defined goals) | 3 | ||
| Developed appropriate intervention measures (Award 1 mark each for medical, counseling, family support interventions) | 3 | ||
| Identified and mobilized useful resources (Award 1 mark each for at least 2 relevant resources identified) | 2 | ||
| Sub-Total | 8 | ||
| TASK 4: Monitoring, Evaluation and Case Closure | |||
| Reviewed case goals and documented outcomes (Award 1 mark each for review, documentation, status recording) | 3 | ||
| Evaluated progress and noted barriers or challenges (Award 3 marks for detailed evaluation and notes on challenges) | 3 | ||
| Obtained client feedback and agreement on closure (Award 1.5 marks each for Q&A method and feedback survey used) | 3 | ||
| Provided closure summary with reasons and outcomes (Award 1 mark each for reasons for closure, summary of services, outcomes achieved) | 3 | ||
| Ended session professionally and on time (Award 2 marks for timely and courteous conclusion) | 2 | ||
| Sub-Total | 14 | ||
| PRODUCT CHECKLIST | |||
| Case action plan implemented according to specified steps (assessment, intervention, monitoring, closure) (Award 10 marks for completeness, accuracy, and adherence to plan dimensions) | 10 | ||
| Sub-Total | 10 | ||
| GRAND TOTAL | 46 | ||
Type: Individual
| Tools & Equipment | Materials |
|---|---|
| Pen | Case files |
| Client progress report forms | |
| Foolscap sheets | |
| Feedback form |
| S/N | Item | Quantity |
|---|---|---|
| 1 | Case files | 1 per Candidate |
| 2 | Client progress report forms | 3 per Candidate |
| 3 | Pen | 1 per Candidate |
| 4 | Foolscap sheets | 5 per Candidate |
| 5 | Feedback form | 1 per Candidate |
| 6 | Table | 1 per 2 Candidates |
| 7 | Chair | 1 per Candidate |
| Items to be Evaluated | Marks Available | Marks Obtained | Comments |
|---|---|---|---|
| TASK 1: Preparation and Initial Review | |||
| Wore appropriate PPE and maintained confidentiality (Award 2 marks for correct PPE use and confidentiality maintenance) | 2 | ||
| Reviewed the client's case file and previous action plans (Award 3 marks for thorough review of case file and action plans) | 3 | ||
| Prepared monitoring tools such as progress report forms and notes (Award 2 marks for preparing all necessary tools accurately) | 2 | ||
| Sub-Total | 7 | ||
| TASK 2: Monitoring Progress | |||
| Conducted client follow-up using scheduled appointments or calls (Award 3 marks for conducting follow-ups as per schedule) | 3 | ||
| Recorded client's compliance with specific case action plan activities (Award 4 marks for accurate and complete recording of compliance) | 4 | ||
| Noted any barriers or challenges affecting progress (Award 3 marks for identifying and documenting barriers clearly) | 3 | ||
| Sub-Total | 10 | ||
| TASK 3: Reporting and Feedback | |||
| Compiled a comprehensive progress report including compliance and challenges (Award 4 marks for completeness and clarity of report) | 4 | ||
| Used the feedback form to gather client input on services provided (Award 3 marks for effective use of feedback form) | 3 | ||
| Sub-Total | 7 | ||
| TASK 4: Documentation and Case Update | |||
| Filed the progress report and feedback form in the client's case file securely (Award 3 marks for proper filing and security) | 3 | ||
| Updated the case action plan based on monitoring findings (Award 3 marks for accurate and relevant updates) | 3 | ||
| Sub-Total | 6 | ||
| PRODUCT CHECKLIST | |||
| Progress report includes all required dimensions: compliance status, barriers, client feedback (Award 5 marks for completeness and accuracy of report content) | 5 | ||
| Case file is properly updated and securely stored (Award 4 marks for proper documentation and security) | 4 | ||
| Sub-Total | 9 | ||
| GRAND TOTAL | 39 | ||