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Work Ethics And Practices

Nutrition and Dietetics · Level 5  ·  6 Chapters

Compiled by: Winnie Achieng

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What Work Ethics And Practices covers

Six strands make up Nutrition and Dietetics Level 5 Work Ethics and Practices: self-management, ethics, teamwork, professional growth, problem solving and customer care. Self-management covers self-awareness, personal vision and goals, a healthy lifestyle, emotional intelligence, coping with work stress, assertiveness, time management and performance targets. Ethics deals with integrity, values, professionalism, codes of conduct and industry policies. Teamwork takes in team types, conflict resolution, diversity and mentoring. Learners also assess training needs and licences, follow the problem-solving process, and practise customer care through feedback and resolving concerns.

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Careers after Work Ethics And Practices

Behaviour at work decides whether colleagues and clients rely on you, and this unit trains that conduct from several angles.

  • Hospital kitchens and diet units - You manage your time, keep to the codes of conduct, show emotional intelligence, and cope with work stress during busy meal periods.
  • Food service teams in hotels - You build teams, share responsibilities, respect gender and diversity, and resolve conflicts between members.
  • Health centre nutrition desks in Kitale - You identify customer needs, apply the qualities of good service, collect feedback, and resolve concerns politely.
  • Supervised internships in dietetics - You assess your training needs, pursue licences and certifications, and learn on the job.
  • Self-employed nutrition advisers - You set personal goals, solve problems with a clear process, think creatively, and keep clients through reliable service.

Integrity and professionalism apply wherever you work, and time management and punctuality help you in each setting.

Chapters

1
Apply self-management skills
12 topics
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2
Promote Ethical Practices and Values
6 topics
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3
Promote Teamwork
13 topics
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4
Maintain professional and personal development
10 topics
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5
Apply Problem-solving skills
5 topics
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6
Promote Customer care
6 topics
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What Work Ethics And Practices covers: 50 main topics in 6 chapters

1. Apply self-management skills

  1. 1.1 Self-awareness
  2. 1.2 Formulating personal vision, mission, and goals
  3. 1.3 Healthy lifestyle practices
  4. 1.4 Strategies for overcoming work challenges
  5. 1.5 Emotional intelligence
  6. 1.6 Coping with Work Stress
  7. 1.7 Assertiveness versus aggressiveness and passiveness
  8. 1.8 Developing and maintaining high self-esteem
  9. 1.9 Developing and maintaining positive self-image
  10. 1.10 Time management
  11. 1.11 Setting performance targets
  12. 1.12 Monitoring and evaluating performance targets

2. Promote Ethical Practices and Values

  1. 2.1 Integrity
  2. 2.2 Core Values, ethics and beliefs
  3. 2.3 Patriotism
  4. 2.4 Professionalism
  5. 2.5 Organizational codes of conduct
  6. 2.6 Industry policies and procedures

3. Promote Teamwork

  1. 3.1 Types of teams
  2. 3.2 Team building
  3. 3.3 Individual responsibilities in a team
  4. 3.4 Benefits of teamwork
  5. 3.5 Qualities of a team player Leading a team
  6. 3.6 Team performance and evaluation
  7. 3.7 Conflicts and conflict resolution
  8. 3.8 Gender and diversity mainstreaming
  9. 3.9 Developing Healthy workplace relationships
  10. 3.10 Adaptability and flexibility
  11. 3.11 Coaching and mentoring skills

4. Maintain professional and personal development

  1. 4.1 Personal vs professional development and growth
  2. 4.2 Avenues for professional growth
  3. 4.3 Recognizing career advancement
  4. 4.4 Training and career opportunities
  5. 4.5 Assessing training needs
  6. 4.6 Mobilizing training resources
  7. 4.7 Licenses and certifications for professional growth and development
  8. 4.8 Pursuing personal and organizational goals
  9. 4.9 Managing work priorities and commitments
  10. 4.10 Dynamism and on-the-job learning

5. Apply Problem-solving skills

  1. 5.1 Causes of problems
  2. 5.2 Methods of solving problems
  3. 5.3 Problem-solving process
  4. 5.4 Decision making
  5. 5.5 Creative thinking and critical thinking process in development of innovative and practical solutions

6. Promote Customer care

  1. 6.1 Identifying customer needs
  2. 6.2 Qualities of good customer service
  3. 6.3 Customer feedback methods
  4. 6.4 Resolving customer concerns
  5. 6.5 Customer outreach programs
  6. 6.6 Customer retention

Revise this unit

Exam-style questions 84 Written to CDACC standard, with answers Test yourself 238 Multiple-choice, one at a time Practise questions 118 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 57 What the assessor asks, and how to answer out loud Worked calculations 20 Step-by-step maths with the common mistakes Quick cards 1,188 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 6 On site, what would you do? Workplace scenarios 61 Real site situations — what would you do? Turn this into income 24 Where this skill earns — what to charge, how to find clients

Other units in Module III