Departments › Nutrition and Dietetics › Module II › Communication Skills

Communication Skills

Nutrition and Dietetics · Level 5  ·  5 Chapters

Compiled by: Fredrick Okoth

Can I download Communication Skills notes as a PDF?

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What Communication Skills covers

Five skills run through Communication Skills in Nutrition and Dietetics Level 5: channels, writing, body language, speaking and groups. Channels covers the communication process, principles of effective communication, channels and how to choose one, barriers, flow of communication and organizational policies. Written communication covers types, elements and organization requirements. Non-verbal skills cover body language, gestures, posture and workplace dressing. Oral communication covers oral pathways, questioning techniques, workplace etiquette and active listening, and group discussion covers rapport, action plans, turn-taking, conflict resolution and teamwork.

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Careers after Communication Skills

A nutritionist who explains clearly and listens well is more useful to clients and colleagues, and this unit builds those habits.

  • Ward and outpatient nutrition clinics - You question clients, listen actively, build rapport, observe their body language and record what you learn in writing.
  • Community outreach events in Narok - You pick a suitable channel for the audience, use gestures and posture that suit them, and speak to groups about healthy eating.
  • Health facility administration desks - You write memos and reports following organization requirements and pass information along the right communication flow.
  • Nutrition programme report writing - You prepare written updates for supervisors, choosing the right form and elements and checking them against organization requirements.
  • Team meetings of care staff - You take turns, resolve disagreements and develop action plans with other members of the nutrition care team.

Workplace etiquette and an appropriate dressing code complete the professional image employers expect from a nutrition graduate.

Chapters

1
Apply communication channels
8 topics
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2
Apply written communication skills
3 topics
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3
Apply non-verbal skills
3 topics
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4
Apply oral communication skills
4 topics
Open chapter →
5
Apply group discussion skills
7 topics
Open chapter →
What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module II