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Work Ethics And Practices

Marketing Management · Level 5  ·  6 Chapters

Compiled by: Vincent Kipchumba

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What Work Ethics And Practices covers

Work Ethics and Practices for Marketing Management Level 5 builds the habits that make a marketing assistant dependable, honest and easy to work with. You begin with self-management: setting a personal vision, mission and goals, building self-esteem, managing stress with emotional intelligence, and keeping time and attendance. Next you cover ethical practice, including integrity, workplace codes of conduct, policies and professionalism. Teamwork follows, from forming teams and assigning duties to evaluating performance and resolving conflict, with attention to gender and diversity. You then plan your own growth by finding training and career opportunities, apply creative problem-solving, and finish with customer care, which matters daily at a sales counter, a shop floor or a promotions stand.

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Careers after Work Ethics And Practices

This unit prepares you for the first rung of a marketing career, where employers look at conduct as closely as skill. You learn to plan your own targets, work inside a team and treat customers properly, which is what supervisors look for in a new marketing assistant.

  • Retail shops and supermarkets in Kisumu - you serve customers, meet sales targets as part of a team and handle complaints calmly, earning a wage with room for promotion.
  • Sales and promotions teams of manufacturers - you work in a field team, take duties from a team leader, follow the code of conduct and earn a salary plus commission.
  • Hotels and restaurants - you deal with guests and build repeat custom through good customer care, earning a wage and tips.
  • Marketing agencies in Nairobi - you join project teams, keep deadlines and take part in training that moves you from assistant to executive.
  • Your own small trading business - you set personal goals, manage your time and treat customers honestly, which builds a reputation that brings repeat sales.

Whichever route you choose, character and teamwork decide how far you are trusted with responsibility.

Chapters

1
Apply self-management skills
10 topics
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2
Promote Ethical Practices and Values
4 topics
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3
Promote Teamwork
24 topics
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4
Maintain professional and personal development
18 topics
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5
Apply Problem-solving skills
11 topics
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6
Promote Customer Care
9 topics
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What Work Ethics And Practices covers: 38 main topics in 6 chapters

1. Apply self-management skills

  1. 1.1 Formulating personal vision, mission, and goals
  2. 1.2 Self-esteem development
  3. 1.3 Emotional intelligence and coping with work stress
  4. 1.4 Assertiveness development
  5. 1.5 Accountability and responsibility
  6. 1.6 Time management, attendance and punctuality
  7. 1.7 Setting performance targets
  8. 1.8 Self-awareness
  9. 1.9 Motivation, initiative and proactivity
  10. 1.10 Monitor and evaluate performance target

2. Promote Ethical Practices and Values

  1. 2.1 Integrity
  2. 2.2 Organizational codes of conduct
  3. 2.3 Industry policies and procedures
  4. 2.4 Professionalism

3. Promote Teamwork

  1. 3.1 Teams
  2. 3.2 Determination of team roles and objectives
  3. 3.3 Team activities
  4. 3.4 Team performance and evaluation
  5. 3.5 Conflicts and conflict resolution
  6. 3.6 Gender and diversity mainstreaming
  7. 3.7 Healthy workplace relationships
  8. 3.8 Adaptability and flexibility

4. Maintain professional and personal development

  1. 4.1 Personal growth and development
  2. 4.2 Training Resources
  3. 4.3 Licenses and certifications for professional growth and development
  4. 4.4 Recognition in career advancement
  5. 4.5 Work-life balance
  6. 4.6 Dynamism and on-the-job learning

5. Apply Problem-solving skills

  1. 5.1 Creative, innovative and practical solutions
  2. 5.2 Independence and initiative in problem identification and solving
  3. 5.3 Problem-solving process
  4. 5.4 Methods of solving problems
  5. 5.5 Problem analysis and assumption testing

6. Promote Customer Care

  1. 6.1 Identifying customer needs
  2. 6.2 Customer feedback methods
  3. 6.3 Resolving customer concerns
  4. 6.4 Customer outreach programs
  5. 6.5 Customer retention

Revise this unit

Exam-style questions 84 Written to CDACC standard, with answers Test yourself 234 Multiple-choice, one at a time Practise questions 160 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 55 What the assessor asks, and how to answer out loud Worked calculations 28 Step-by-step maths with the common mistakes Quick cards 1,178 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 6 On site, what would you do? Workplace scenarios 100 Real site situations — what would you do? Turn this into income 60 Where this skill earns — what to charge, how to find clients

Other units in Module I