Employee Counselling

Human Resource Management · Level 6  ·  3 Chapters

Compiled by: Mary Jemutai

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What Employee Counselling covers

Resolving conflict, supporting wellbeing and improving performance are the three outcomes of Employee Counselling in Human Resource Management Level 6. Managing employee conflicts covers policies and procedures, conflict identification, causes, types, resolution techniques and procedure, and the guidance and counselling procedure. Providing employee support covers wellness programs, work-life balance initiatives and resources for employee development. Evaluating performance improvement covers employee performance gaps, constructive feedback and coaching, and performance improvement plans.

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Careers after Employee Counselling

Employee counselling skills open doors to many workplaces where people  -  from factory floors to boutique hotels  -  need supportive HR professionals. Whether you join a growing private firm, a county office, or launch your own consultancy, mastering these abilities lets you create healthier, more productive work environments and earn a solid income.

  • Manufacturing plants in Nakuru or Eldoret - you design and roll out conflict-management policies, train supervisors on the procedures, and earn a salary as an HR officer or as a freelance HR consultant charging per policy package.
  • County government offices in Kisumu or Machakos - you follow established workplace procedures to spot emerging staff disputes, document them, and receive remuneration through a civil service HR role or as a contract adviser for specific departments.
  • Call-centre operations in Nairobi’s Industrial Area - you apply proven conflict-resolution techniques during high-pressure shifts, helping agents stay focused, and you are paid either a fixed monthly wage or performance-linked bonuses for reduced turnover.
  • Hotel and resort spas along the Kenyan coast - you implement wellness programmes that include stress-relief workshops and fitness sessions, boosting staff morale and earning commissions or a salary tied to employee-wellbeing metrics.
  • Private schools and colleges in Thika or Naivasha - you run work-life-balance initiatives such as flexible timetables and parental-leave support, receiving a stipend or salary as the institution’s HR coordinator.
  • Micro-finance institutions in Nairobi’s CBD - you provide career-development resources, organise mentorship circles and tuition-assistance schemes, and you are compensated through a regular HR salary plus possible fees for specialised training sessions.
  • Agribusiness farms in Meru or Kitale - you identify performance gaps by comparing field-worker outputs with role standards, and you earn a salary as a performance-analysis officer or as an independent consultant charging per assessment report.
  • Retail chains in Westlands or the CBD - you give constructive feedback and coaching during performance reviews, helping sales staff meet targets, and you receive a base pay plus incentives linked to staff productivity improvements.
  • Construction firms in Kiambu and Mombasa - you implement performance-improvement plans for site supervisors, monitor progress, and you are remunerated through a fixed HR salary or project-based consulting fees.

With these skills, you can shape positive workplaces across Kenya’s diverse sectors, earn a reliable income, and build a reputation as the go-to professional for employee wellbeing and performance. Keep learning, and your HR career will keep growing!

Chapters

What Employee Counselling covers: 13 main topics in 3 chapters

1. Manage Employee Conflicts

  1. 1.1 Policies and procedure
  2. 1.2 Conflict identification
  3. 1.3 Conflict resolution techniques
  4. 1.4 Causes of employees conflicts
  5. 1.5 Conflict resolution procedure
  6. 1.6 Guidance and counselling procedure
  7. 1.7 Types of employees conflict

2. Provide Employee Support

  1. 2.1 Wellness programs
  2. 2.2 Work life balance initiatives
  3. 2.3 Resources for employee development

3. Evaluate Performance Improvement

  1. 3.1 Employee performance gaps
  2. 3.2 Constructive feedback and coaching
  3. 3.3 Performance improvement plans

Revise this unit

3 more for this unit

Beyond the syllabus

Other units in Module V