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Work Ethics And Practices

Human Resource Management · Level 6  ·  6 Chapters

Compiled by: John Gitau

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What Work Ethics And Practices covers

Six outcomes, from self-management to customer care, shape Work Ethics And Practices on the Human Resource Management Level 6 course. The self-management outcome moves through vision and goals, self-esteem, emotional intelligence, assertiveness, accountability, target setting and its evaluation. Ethical work follows with integrity, codes of conduct, policies and procedures and professionalism. In the teamwork outcome, learners cover forming teams, assigning roles, team activities, evaluating performance, resolving conflicts, diversity, relationships and flexibility. Professional development looks at growth needs, training resources, certifications, recognition and balancing work with life. Problem solving and customer care complete the unit: creative solutions, assumption testing, customer needs, feedback, concerns and retention.

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Careers after Work Ethics And Practices

Good conduct is visible in how an HR officer treats a grievance, a leave request or a new colleague. The workplaces below put the unit's six outcomes to work, one after another.

  • Private hospital HR offices in Eldoret - arrive on time, balance work and life, and apply the organization's codes of conduct when staff raise concerns.
  • Hotel human resource offices in Malindi - show adaptability and flexibility, build healthy workplace relationships and uphold integrity in staff dealings.
  • Flower farm administration offices in Naivasha - set performance targets, monitor and evaluate them, and keep to the organization's policies and procedures.
  • Training providers for office staff in Nyeri - mobilize training resources, pursue licences and certifications and use on-the-job learning to stay current.
  • Customer service desks of microfinance institutions in Kakamega - use customer feedback methods, resolve concerns and run customer outreach programs.
  • Freelance HR advisers for small businesses in Kericho - bring creative and practical solutions to problems, with initiative and independence.

The six outcomes of the unit are visible in each of these settings: self-management, ethics, teamwork, growth, problem solving and customer care.

Chapters

1
Apply self-management skills
10 topics
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2
Promote Ethical Practices and Values
4 topics
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3
Promote teamwork
24 topics
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4
Maintain professional and personal development
18 topics
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5
Apply problem-solving skills
11 topics
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6
Promote customer care
9 topics
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What Work Ethics And Practices covers: 38 main topics in 6 chapters

1. Apply self-management skills

  1. 1.1 Formulating personal vision, mission, and goals
  2. 1.2 Self-esteem development
  3. 1.3 Emotional intelligence and coping with work stress
  4. 1.4 Assertiveness development
  5. 1.5 Accountability and responsibility
  6. 1.6 Time management, attendance and punctuality
  7. 1.7 Setting performance targets
  8. 1.8 Self-awareness
  9. 1.9 Motivation, initiative and proactivity
  10. 1.10 Monitor and evaluate performance target

2. Promote Ethical Practices and Values

  1. 2.1 Integrity
  2. 2.2 Organizational codes of conduct
  3. 2.3 Industry policies and procedures
  4. 2.4 Professionalism

3. Promote teamwork

  1. 3.1 Teams
  2. 3.2 Determination of team roles and objectives
  3. 3.3 Team activities
  4. 3.4 Team performance and evaluation
  5. 3.5 Conflicts and conflict resolution
  6. 3.6 Gender and diversity mainstreaming
  7. 3.7 Healthy workplace relationships
  8. 3.8 Adaptability and flexibility

4. Maintain professional and personal development

  1. 4.1 Personal growth and development
  2. 4.2 Training Resources
  3. 4.3 Licenses and certifications for professional growth and development
  4. 4.4 Recognition in career advancement
  5. 4.5 Work-life balance
  6. 4.6 Dynamism and on-the-job learning

5. Apply problem-solving skills

  1. 5.1 Creative, innovative and practical solutions
  2. 5.2 Independence and initiative in problem identification and solving
  3. 5.3 Problem-solving process
  4. 5.4 Methods of solving problems
  5. 5.5 Problem analysis and assumption testing

6. Promote customer care

  1. 6.1 Identifying customer needs
  2. 6.2 Customer feedback methods
  3. 6.3 Resolving customer concerns
  4. 6.4 Customer outreach programs
  5. 6.5 Customer retention

Revise this unit

Exam-style questions 84 Written to CDACC standard, with answers Test yourself 234 Multiple-choice, one at a time Practise questions 160 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 55 What the assessor asks, and how to answer out loud Worked calculations 28 Step-by-step maths with the common mistakes Quick cards 1,178 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 6 On site, what would you do? Workplace scenarios 100 Real site situations — what would you do? Turn this into income 60 Where this skill earns — what to charge, how to find clients

Other units in Module I