Business Management · Level 6 · 3 Chapters
Compiled by: Bonface Omondi
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In this unit, you will be able to confidently manage all aspects of sales activities, from preparing and distributing promotional materials to engaging customers through effective personal selling. You will master the skills to accurately record and handle customer information and complaints with professionalism, ensuring excellent customer care. By the end, you’ll be skilled at organizing and maintaining sales records efficiently, empowering you to contribute smoothly to any sales team and build strong customer relationships.
In the world of Kenyan trade, the ability to manage every step of a sale - from a bright flyer to a neatly filed receipt - opens doors in bustling markets, modern malls, tourism hubs and even your own home-based venture. Mastering these sales activities means you can turn everyday interactions into reliable income, whether you join a growing retailer or launch your own stall.
Your new sales expertise will let you thrive wherever products change hands - whether in a formal store, a bustling market, or your own entrepreneurial setup. Keep practicing, and watch every transaction become a stepping stone toward a prosperous future.