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Work Ethics And Practices

Computer Science · Level 6  ·  6 Chapters

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What Work Ethics And Practices covers

Computer Science Level 6 students use Work Ethics And Practices to prepare for the conduct, teamwork and customer care expected in an ICT workplace. Self-management comes first: self-awareness, personal vision and goals, emotional intelligence, coping with work stress, assertiveness, time management and performance targets. Ethical practice follows, with integrity, core values, professionalism, codes of conduct and industry policies. Teamwork covers types of teams, team building, conflict resolution, gender and diversity mainstreaming, and coaching and mentoring. Professional and personal development looks at avenues for growth, training needs, licences and certifications. Problem solving covers causes of problems, methods, the problem-solving process and decision making, and customer care covers identifying needs, feedback, resolving concerns and retention.

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Careers after Work Ethics And Practices

Software and ICT jobs ask for more than technical skill, and this unit builds the habits employers look for in people who work with colleagues and clients: self-management, ethical practice, teamwork, professional development, problem solving and customer care.

  • Software development teams in Nairobi - you agree team roles, share responsibilities, give and receive feedback and settle conflicts so that a project keeps moving.
  • ICT help desks in county government offices - you identify what a user needs, work through the problem with a problem-solving process and resolve concerns using the feedback methods the unit teaches.
  • Computer training centres in Eldoret - you manage your time, meet performance targets and use coaching and mentoring skills when guiding learners.
  • Own computer support business in Kisii - you keep customers through outreach and good service, and plan your growth through licences and certifications.
  • ICT operations teams in banks in Mombasa - you work within codes of conduct, industry policies and procedures, and show integrity and professionalism with sensitive systems.

Choose the setting nearest your plans and prepare one worked example of each habit to describe at interview.

Chapters

1
Apply self-management skills
12 topics
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2
Promote Ethical Practices and Values
6 topics
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3
Promote Teamwork
13 topics
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4
Maintain professional and personal development
10 topics
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5
Apply problem solving skills
5 topics
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6
Promote customer care
6 topics
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What Work Ethics And Practices covers: 50 main topics in 6 chapters

1. Apply self-management skills

  1. 1.1 Self-awareness
  2. 1.2 Formulating personal vision, mission, and goals
  3. 1.3 Healthy lifestyle practices
  4. 1.4 Strategies for overcoming work challenges
  5. 1.5 Emotional intelligence
  6. 1.6 Coping with Work Stress
  7. 1.7 Assertiveness versus aggressiveness and passiveness
  8. 1.8 Developing and maintaining high self-esteem
  9. 1.9 Developing and maintaining positive self-image
  10. 1.10 Time management
  11. 1.11 Setting performance targets
  12. 1.12 Monitoring and evaluating performance targets

2. Promote Ethical Practices and Values

  1. 2.1 Integrity
  2. 2.2 Core Values, ethics and beliefs
  3. 2.3 Patriotism
  4. 2.4 Professionalism
  5. 2.5 Organizational codes of conduct
  6. 2.6 Industry policies and procedures

3. Promote Teamwork

  1. 3.1 Types of teams
  2. 3.2 Team building
  3. 3.3 Individual responsibilities in a team
  4. 3.4 Benefits of teamwork
  5. 3.5 Qualities of a team player Leading a team
  6. 3.6 Team performance and evaluation
  7. 3.7 Conflicts and conflict resolution
  8. 3.8 Gender and diversity mainstreaming
  9. 3.9 Developing Healthy workplace relationships
  10. 3.10 Adaptability and flexibility
  11. 3.11 Coaching and mentoring skills

4. Maintain professional and personal development

  1. 4.1 Personal vs professional development and growth
  2. 4.2 Avenues for professional growth
  3. 4.3 Recognizing career advancement
  4. 4.4 Training and career opportunities
  5. 4.5 Assessing training needs
  6. 4.6 Mobilizing training resources
  7. 4.7 Licenses and certifications for professional growth and development
  8. 4.8 Pursuing personal and organizational goals
  9. 4.9 Managing work priorities and commitments
  10. 4.10 Dynamism and on-the-job learning

5. Apply problem solving skills

  1. 5.1 Causes of problems
  2. 5.2 Methods of solving problems
  3. 5.3 Problem-solving process
  4. 5.4 Decision making
  5. 5.5 Creative thinking and critical thinking process in development of innovative and practical solutions

6. Promote customer care

  1. 6.1 Identifying customer needs
  2. 6.2 Qualities of good customer service
  3. 6.3 Customer feedback methods
  4. 6.4 Resolving customer concerns
  5. 6.5 Customer outreach programs
  6. 6.6 Customer retention

Revise this unit

Exam-style questions 84 Written to CDACC standard, with answers Test yourself 238 Multiple-choice, one at a time Practise questions 118 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 57 What the assessor asks, and how to answer out loud Worked calculations 20 Step-by-step maths with the common mistakes Quick cards 1,188 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 6 On site, what would you do? Workplace scenarios 61 Real site situations — what would you do? Turn this into income 24 Where this skill earns — what to charge, how to find clients

Other units in Module IV