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Work Ethics And Practices

Information Communication Technology · Level 6  ·  6 Chapters

Compiled by: Elijah Kiprono

Can I download Work Ethics And Practices notes as a PDF?

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What Work Ethics And Practices covers

Work Ethics And Practices at Information Communication Technology Level 6 turns six soft-skill areas into workplace habits. Start with yourself: self-awareness, personal vision, mission and goals, strategies for overcoming work challenges, stress, self-image and time. Then the standards around you: integrity, ethics and beliefs, professionalism, organizational codes of conduct and industry policies. In teams you learn about team roles, the benefits of teamwork, guiding a team, team performance, conflicts and relationships in the workplace. Career growth looks at personal versus professional development, career advancement, licences, certifications and on-the-job learning. Problem solving brings causes of problems, methods, decision making and critical thinking, and customer care closes with customer needs, qualities of good service, feedback, concerns, outreach and retention.

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Careers after Work Ethics And Practices

Where does good conduct show up in ICT work? In the daily routine of the offices, shops and teams below, which draw on all six outcomes: self-management, ethical practice, teamwork, professional development, problem solving and customer care.

  • County government ICT offices in Eldoret - follow organizational codes of conduct and industry policies when supporting staff systems.
  • School computer laboratories in Nyeri - guide a team of colleagues, plan coaching and mentoring, and keep to time, attendance and punctuality policies set by the school.
  • Telecommunications retail shops in Machakos - identify customer needs, run feedback methods and keep customers returning.
  • Web design studios in Kisii - apply creative thinking and decision making to client problems and manage work priorities and commitments.
  • Self-employed computer sales and support businesses in Kakamega - manage stress and performance targets, assess training needs and keep skills current through certifications.

Each setting calls for the same habits: self-awareness, ethical practice, teamwork and steady learning.

Chapters

1
Apply self-management skills
12 topics
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2
Promote Ethical Practices and Values
6 topics
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3
Promote Teamwork
13 topics
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4
Maintain professional and personal development
10 topics
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5
Apply problem solving skills
5 topics
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6
Promote customer care
6 topics
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What Work Ethics And Practices covers: 50 main topics in 6 chapters

1. Apply self-management skills

  1. 1.1 Self-awareness
  2. 1.2 Formulating personal vision, mission, and goals
  3. 1.3 Healthy lifestyle practices
  4. 1.4 Strategies for overcoming work challenges
  5. 1.5 Emotional intelligence
  6. 1.6 Coping with Work Stress
  7. 1.7 Assertiveness versus aggressiveness and passiveness
  8. 1.8 Developing and maintaining high self-esteem
  9. 1.9 Developing and maintaining positive self-image
  10. 1.10 Time management
  11. 1.11 Setting performance targets
  12. 1.12 Monitoring and evaluating performance targets

2. Promote Ethical Practices and Values

  1. 2.1 Integrity
  2. 2.2 Core Values, ethics and beliefs
  3. 2.3 Patriotism
  4. 2.4 Professionalism
  5. 2.5 Organizational codes of conduct
  6. 2.6 Industry policies and procedures

3. Promote Teamwork

  1. 3.1 Types of teams
  2. 3.2 Team building
  3. 3.3 Individual responsibilities in a team
  4. 3.4 Benefits of teamwork
  5. 3.5 Qualities of a team player Leading a team
  6. 3.6 Team performance and evaluation
  7. 3.7 Conflicts and conflict resolution
  8. 3.8 Gender and diversity mainstreaming
  9. 3.9 Developing Healthy workplace relationships
  10. 3.10 Adaptability and flexibility
  11. 3.11 Coaching and mentoring skills

4. Maintain professional and personal development

  1. 4.1 Personal vs professional development and growth
  2. 4.2 Avenues for professional growth
  3. 4.3 Recognizing career advancement
  4. 4.4 Training and career opportunities
  5. 4.5 Assessing training needs
  6. 4.6 Mobilizing training resources
  7. 4.7 Licenses and certifications for professional growth and development
  8. 4.8 Pursuing personal and organizational goals
  9. 4.9 Managing work priorities and commitments
  10. 4.10 Dynamism and on-the-job learning

5. Apply problem solving skills

  1. 5.1 Causes of problems
  2. 5.2 Methods of solving problems
  3. 5.3 Problem-solving process
  4. 5.4 Decision making
  5. 5.5 Creative thinking and critical thinking process in development of innovative and practical solutions

6. Promote customer care

  1. 6.1 Identifying customer needs
  2. 6.2 Qualities of good customer service
  3. 6.3 Customer feedback methods
  4. 6.4 Resolving customer concerns
  5. 6.5 Customer outreach programs
  6. 6.6 Customer retention

Revise this unit

Exam-style questions 84 Written to CDACC standard, with answers Test yourself 238 Multiple-choice, one at a time Practise questions 118 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 57 What the assessor asks, and how to answer out loud Worked calculations 20 Step-by-step maths with the common mistakes Quick cards 1,188 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 6 On site, what would you do? Workplace scenarios 61 Real site situations — what would you do? Turn this into income 24 Where this skill earns — what to charge, how to find clients

Other units in Module III