Communication Skills

Building Technology · Level 6 · 5 Chapters

Compiled by: Julius Mwangi

Can I download Communication Skills notes as a PDF?

Yes. The notes download as a PDF too: every chapter has a Download PDF button above its notes. Sign in and click it. Each download comes from your plan's monthly allowance or from credits. To read before you sign in, the first topic of every chapter opens to anyone, and a Profplanet plan opens the remaining topics.

▣

What Communication Skills covers

Learners of Building Technology Level 6 practise written, oral and non-verbal communication in Communication Skills, then apply them in groups. Principles of effective communication, barriers and organizational policies come first, along with the sources of information and the patterns in which messages flow. Written work covers the types, elements and organizational requirements. Non-verbal skills include gestures, body posture and dressing code. Oral communication adds questioning techniques, workplace etiquette and active listening, and group discussion ends the unit with rapport, turn-taking, action plans and conflict resolution techniques.

■

Careers after Communication Skills

This unit equips you to explain, listen and agree on plans with the people you work beside, whether on a building site, in a technical office or in front of a client.

Site supervision teams in Mombasa - you communicate instructions orally, ask effective questions and use active listening so that workers understand the task and any problems are raised early.
Technical offices in Kisumu - you prepare written communication following organization requirements, choose channels that fit the audience and recognise barriers that block a message.
Customer-facing roles in Thika - you use workplace etiquette, appropriate gestures, body posture and the dressing code to deal with clients and visitors.
Group work in Eldoret - you take part in group discussions, establish rapport, take turns, develop action plans and use conflict resolution techniques to keep the team working.

Together the outcomes cover communication channels, written, non-verbal and oral skills and group discussion, so the same skills serve you as an employee or in your own business.