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Communication Skills

Electrical Engineering · Level 6  ·  5 Chapters

Compiled by: Paul Nganga

Can I download Communication Skills notes as a PDF?

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What Communication Skills covers

Communication Skills in Electrical Engineering Level 6 moves from picking a channel to working in a group. It starts with the communication process, principles, barriers, flow of information, factors in selecting a channel, sources of information and organisational policies. Written communication follows, with types, elements and organisational requirements. Non-verbal skills add gestures, posture and dress code, and oral skills add pathways, questioning techniques, etiquette and active listening. Group discussion closes the unit with rapport, resolving issues, action plans, group organisation, turn-taking, conflict resolution and team-work.

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Careers after Communication Skills

This unit covers the communication process and channels, written, non-verbal and oral skills, and group discussion as used on electrical work.

  • Power distribution depots in Nanyuki - select the channel that suits each message and follow the flow of information between teams.
  • Contractors' site offices in Malindi - write memos and reports in the layout the organisation requires.
  • Electrical equipment dealers in Voi - use posture, gestures and the dress code, and put careful questions to a client about what is needed.
  • Maintenance teams in Isiolo - listen actively and keep to workplace etiquette when instructions are given.
  • Project meetings of building services firms in Migori - set up rapport in the group, draw up action plans and resolve conflict between members.
  • Electrical wholesale counters in Kisii - observe the dress code, greet clients and explain products using clear oral communication.

Keep a memo you wrote at hand, and think of a briefing you gave so you can describe both.

Chapters

1
Apply communication channels
8 topics
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2
Apply written communication skills
3 topics
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3
Apply non-verbal skills
3 topics
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4
Apply oral communication skills
4 topics
Open chapter →
5
Apply group discussion skills
7 topics
Open chapter →
What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module III