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Communication Skills

Electrical Engineering · Level 5  ·  5 Chapters

Compiled by: Martin Gitau

Can I download Communication Skills notes as a PDF?

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What Communication Skills covers

Choosing the right channel for a message comes first in Communication Skills for Electrical Engineering Level 5, ahead of writing, non-verbal and oral skills. The channel outcome covers the communication process, principles, barriers and the flow of information, and the way organisational policies shape what is sent. Written communication looks at types, elements and workplace requirements. Non-verbal skills cover body language, posture and dressing code in a workshop or office. Oral communication covers questioning, etiquette and active listening, and group discussion covers rapport, action plans, turn-taking and conflict resolution.

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Careers after Communication Skills

Communication Skills prepares an electrical trainee to pass instructions, report work and take part in a team on a job.

  • Installation crews in Kisumu - brief co-workers orally and use group organisation techniques on site.
  • Supervisors' offices at building projects in Kakamega - write reports and instructions that meet organisation requirements.
  • Customer service desks at electrical shops in Kisii - question customers, listen actively and keep to workplace etiquette.

  • Technical sales roles in Nyeri - choose the communication channel that suits a customer and apply body language and dress code.

  • Apprenticeship and attachment placements in Thika - take instructions, ask questions and follow the organisation's policies on communication.

  • Self-employed electricians in Embu - agree jobs with customers in clear language, confirm them in writing and handle disagreements calmly.

Group discussion and conflict resolution skills carry into each of these roles, whether the employer is a firm or the electrician's own business.

Chapters

1
Apply communication channels
8 topics
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2
Apply written communication skills
3 topics
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3
Apply non-verbal skills
3 topics
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4
Apply oral communication skills
4 topics
Open chapter →
5
Apply group discussion skills
7 topics
Open chapter →
What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module III