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Communication Skills

Welding Technology · Level 6  ·  5 Chapters

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What Communication Skills covers

Welders, supervisors and clients exchange drawings, quotations and instructions daily, and Communication Skills in Welding Technology Level 6 trains that exchange. Channels and written messages come first, with the process, principles, barriers and patterns of communication, then written types and organisational requirements. Next are non-verbal communication (gestures, posture, dress code) and spoken communication: pathways, good questions, etiquette and attentive listening. Group work completes the unit, including building rapport, setting action plans, taking turns, handling conflict and working as a team.

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Careers after Communication Skills

Supervisors, welders and clients all depend on messages that are complete and polite, and this unit builds that discipline.

  • Welding supervisors' offices in Eldoret - you write instructions and reports to the organisation's requirements and manage how information flows between staff.
  • Customer reception at workshops in Nakuru - you greet clients with the right posture, dress and etiquette, ask questions to understand an order and listen before you answer.
  • Contract fabrication teams in Machakos - you run group discussions, keep rapport in the team and agree who does what, applying turn-taking, group organisation techniques and conflict resolution.
  • Owner-run metal workshops in Kitale - you pick the channel that suits each customer and supplier and resolve disagreements before they stop work, using questioning and active listening to find out what each person needs.

The same habits of clear writing, speaking and listening apply in each setting, and the unit's attention to the flow of communication helps you see where a message is likely to be lost.

Chapters

1
Apply communication channels
8 topics
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2
Apply written communication skills
3 topics
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3
Apply non-verbal skills
3 topics
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4
Apply oral communication skills
4 topics
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5
Apply group discussion skills
7 topics
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What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module III