Social Work Case Management

Social Work and Community Development · Level 6  ·  5 Chapters

What this unit covers

In this unit, you will be able to confidently manage social work cases from start to finish by accurately assessing needs, prioritizing cases, and developing clear, actionable plans. You will learn to coordinate interventions and resources effectively, conduct meaningful sessions, and evaluate outcomes to ensure positive impacts. By mastering these skills, you’ll be ready to support individuals and communities with professionalism and care, making a real difference in their lives.

Where this takes you

Social Work Case Management skills open doors to impactful careers where you make a real difference in people’s lives across Kenya. Whether working in community-based organizations, government agencies, or private institutions, these skills empower you to support vulnerable populations with compassion and professionalism.

  • In county social services departments, you’ll assess and manage cases involving child protection, gender-based violence, and elderly care, helping communities thrive.
  • NGOs like the Red Cross Kenya and AMREF rely on skilled case managers to coordinate interventions for health, education, and poverty alleviation projects.
  • In the jua kali sector, social workers support informal workers facing challenges like workplace safety and access to social benefits, improving livelihoods.
  • Organizations such as KenGen and KTDA employ social workers to manage employee welfare programs, ensuring a healthy, productive workforce.
  • The thriving matatu industry needs social workers to address driver and conductor welfare, conflict resolution, and road safety education.
  • Mastering these skills also opens up entrepreneurship opportunities, such as starting community counseling centers or consultancy services for social impact projects.

By mastering social work case management, you position yourself as a trusted professional who can navigate complex social challenges, advocate for justice, and create lasting positive change in Kenyan society. Your expertise will not only provide meaningful employment but also empower you to uplift communities and inspire hope. Keep learning—your future as a catalyst for change starts here!

Chapters

1
Assess social work cases
10 topics
✓ Notes Ready
2
Develop case management plan
5 topics
✓ Notes Ready
3
Implement case management plan
2 topics
✓ Notes Ready
4
Perform case management evaluation
23 topics
✓ Notes Ready
5
Prepare case management documentation
8 topics
✓ Notes Ready

4 past papers for this unit →

Practise this unit

The practical 55 The assessment itself — tools, materials and the marks Step-by-step guide 55 PPE, each step, what good looks like, common mistakes

Revise this unit

Past papers & answers 4 Real CDACC papers for this unit, free to download Exam-style questions 70 Written to CDACC standard, with answers Test yourself 121 Multiple-choice, one at a time Practise questions 61 Quick recall — check you know the facts
3 more for this unit

Beyond the syllabus

Decision simulator 3 On site, what would you do? Workplace scenarios 40 Real site situations — what would you do? Turn this into income 24 Where this skill earns — what to charge, how to find clients