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Work Ethics And Practices

Agriculture And Extension · Level 6  ·  6 Chapters

Compiled by: Harun Kimani

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What Work Ethics And Practices covers

Starting from self-management, this Work Ethics And Practices unit for Agriculture And Extension Level 6 builds toward ethics, teamwork and customer care. You formulate a personal vision, mission and goals, manage stress, practise assertiveness and monitor your performance against set targets. Ethical practices and values cover integrity, patriotism, professionalism, codes of conduct and industry policies and procedures. Teamwork includes types of teams, team performance evaluation, conflict resolution, healthy workplace relationships, adaptability, and coaching and mentoring. Professional development covers avenues for growth, assessing training needs, licences and certifications, and on-the-job learning. Problem solving and customer care complete the unit, from the causes of problems and decision making to customer feedback methods, outreach programmes and retention.

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Careers after Work Ethics And Practices

Each outcome of this unit points to a kind of agricultural work where conduct, teamwork and service are part of the job.

  • Farm supervisor posts - You form teams, assign duties, evaluate team performance and coach newer workers, on estates around Limuru.
  • Government agricultural offices - You apply policies, guidelines and codes of conduct and mainstream gender and diversity issues, in towns such as Kakamega.
  • Agribusiness customer desks - You gather customer feedback, resolve concerns and run outreach programmes, in towns such as Eldoret.
  • Agricultural training providers - You assess training needs, mobilise training resources and mentor trainees, as a salaried trainer or a self-employed consultant in Kabarnet.
  • Your own enterprise - You set performance targets, manage your time and priorities and plan your professional growth, working from Nanyuki.

Licences and certifications in your field are the next step after this unit, as the training outcomes describe.

Chapters

1
Apply Self-Management Skills
12 topics
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2
Promote Ethical Practices and Values
6 topics
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3
Promote Teamwork
13 topics
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4
Maintain Professional and Personal Development
10 topics
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5
Apply Problem-Solving Skills
5 topics
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6
Promote Customer Care
6 topics
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What Work Ethics And Practices covers: 50 main topics in 6 chapters

1. Apply Self-Management Skills

  1. 1.1 Self-awareness
  2. 1.2 Formulating personal vision, mission, and goals
  3. 1.3 Healthy lifestyle practices
  4. 1.4 Strategies for overcoming work challenges
  5. 1.5 Emotional intelligence
  6. 1.6 Coping with Work Stress
  7. 1.7 Assertiveness versus aggressiveness and passiveness
  8. 1.8 Developing and maintaining high self-esteem
  9. 1.9 Developing and maintaining positive self-image
  10. 1.10 Time management
  11. 1.11 Setting performance targets
  12. 1.12 Monitoring and evaluating performance targets

2. Promote Ethical Practices and Values

  1. 2.1 Integrity
  2. 2.2 Core Values, ethics and beliefs
  3. 2.3 Patriotism
  4. 2.4 Professionalism
  5. 2.5 Organizational codes of conduct
  6. 2.6 Industry policies and procedures

3. Promote Teamwork

  1. 3.1 Types of teams
  2. 3.2 Team building
  3. 3.3 Individual responsibilities in a team
  4. 3.4 Benefits of teamwork
  5. 3.5 Qualities of a team player Leading a team
  6. 3.6 Team performance and evaluation
  7. 3.7 Conflicts and conflict resolution
  8. 3.8 Gender and diversity mainstreaming
  9. 3.9 Developing Healthy workplace relationships
  10. 3.10 Adaptability and flexibility
  11. 3.11 Coaching and mentoring skills

4. Maintain Professional and Personal Development

  1. 4.1 Personal vs professional development and growth
  2. 4.2 Avenues for professional growth
  3. 4.3 Recognizing career advancement
  4. 4.4 Training and career opportunities
  5. 4.5 Assessing training needs
  6. 4.6 Mobilizing training resources
  7. 4.7 Licenses and certifications for professional growth and development
  8. 4.8 Pursuing personal and organizational goals
  9. 4.9 Managing work priorities and commitments
  10. 4.10 Dynamism and on-the-job learning

5. Apply Problem-Solving Skills

  1. 5.1 Causes of problems
  2. 5.2 Methods of solving problems
  3. 5.3 Problem-solving process
  4. 5.4 Decision making
  5. 5.5 Creative thinking and critical thinking process in development of innovative and practical solutions

6. Promote Customer Care

  1. 6.1 Identifying customer needs
  2. 6.2 Qualities of good customer service
  3. 6.3 Customer feedback methods
  4. 6.4 Resolving customer concerns
  5. 6.5 Customer outreach programs
  6. 6.6 Customer retention

Revise this unit

Exam-style questions 84 Written to CDACC standard, with answers Test yourself 238 Multiple-choice, one at a time Practise questions 118 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 57 What the assessor asks, and how to answer out loud Worked calculations 20 Step-by-step maths with the common mistakes Quick cards 1,188 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 6 On site, what would you do? Workplace scenarios 61 Real site situations — what would you do? Turn this into income 24 Where this skill earns — what to charge, how to find clients

Other units in Module IV