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Communication Skills

Plumbing · Level 5  ·  5 Chapters

Compiled by: Elijah Kiprono

Can I download Communication Skills notes as a PDF?

Yes. The notes download as a PDF too: every chapter has a Download PDF button above its notes. Sign in and click it. Each download comes from your plan's monthly allowance or from credits. To read before you sign in, the first topic of every chapter opens to anyone, and a Profplanet plan opens the remaining topics.

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What Communication Skills covers

Clear talk on a job site prevents costly mistakes, and Communication Skills in Plumbing Level 5 trains it. Trainees apply communication channels, from the communication process and barriers to organisational policies. They apply written communication skills, non-verbal skills such as body language, posture and workplace dressing code, and oral skills including questioning and active listening. The unit ends with group discussion skills: establishing rapport, resolving issues, building action plans, turn-taking, conflict resolution and teamwork.

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Careers after Communication Skills

A plumbing job involves customers, a supervisor, other trades and sometimes an inspector. This unit prepares you to communicate with all of them in the form each one expects.

  • Plumbing teams on construction sites in Thika - use the right communication channel for each instruction, overcome barriers on a noisy site and work with other trades in group discussions.
  • Customer service desks of water service providers in Kisii - listen actively, ask effective questions and follow workplace etiquette when a customer reports a leak or a billing problem.
  • Facilities maintenance departments of schools and hospitals in Machakos - write clear reports and notices according to the organisation's requirements for written communication.
  • Self-employed plumbing services in Nyeri - build rapport with households, use body language and a tidy appearance that suits the workplace dressing code, and resolve disagreements politely.

The group discussion skills in the last outcome are the same ones that keep a team together when a job runs late.

Chapters

1
Apply Communication Channels
8 topics
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2
Apply Written Communication Skills
3 topics
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3
Apply Non-Verbal Skills
3 topics
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4
Apply Oral Communication Skills
4 topics
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5
Apply group discussion skills
7 topics
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What Communication Skills covers: 25 main topics in 5 chapters

1. Apply Communication Channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply Written Communication Skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply Non-Verbal Skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply Oral Communication Skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module III