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Communication Skills

Building Technology · Level 5  ·  5 Chapters

Compiled by: Charles Mwangi

Can I download Communication Skills notes as a PDF?

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What Communication Skills covers

Choosing the right channel, writing clearly and working in a group are the skills Communication Skills builds in Building Technology Level 5. The unit starts with communication channels: the communication process, principles, barriers, patterns of flow and organizational policies. It moves to written communication, its types, elements and the organization's requirements. Non-verbal skills follow, with body language, gestures, posture and the workplace dressing code. Oral communication covers pathways, effective questioning, workplace etiquette and active listening. The last outcome is group discussion: establishing rapport, taking turns, resolving conflict, making action plans and working as a team.

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Careers after Communication Skills

Clear communication decides whether a building team works together or against itself, and this unit prepares you for roles where you speak, write and coordinate.

  • Building teams led from Nairobi sites - you brief workers, ask the right questions, listen actively and keep communication flowing between the people on site, earning as a team member or lead.
  • Contractors' offices in Meru - you write letters, reports and notices to the organization's requirements and pick the channel that suits the message.
  • Client-facing building and fitting work in Kitale - you use body language, posture and the workplace dressing code to build confidence with the people you work for.
  • Group projects among tradespeople in Naivasha - you establish rapport, take turns in discussion, agree action plans and resolve conflict, which helps when you join or form a working group of your own.

The unit covers every outcome from channels to teamwork.

Chapters

1
Apply Communication Channels
8 topics
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2
Apply Written Communication Skills
3 topics
Open chapter →
3
Apply Non-Verbal Skills
3 topics
Open chapter →
4
Apply Oral Communication Skills
4 topics
Open chapter →
5
Apply group discussion skills
7 topics
Open chapter →
What Communication Skills covers: 25 main topics in 5 chapters

1. Apply Communication Channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply Written Communication Skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply Non-Verbal Skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply Oral Communication Skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module III